White Elephant Village

Leah Fleegle

a year ago •

Service does not match the price. We were staying in the residences and a housekeeper barged in completely unannounced. No knock, nothing. The next day we made sure to put the do not disturb tag on because my husband had an important business call and they came in not once, but twice. Our keys stopped working and it took us 3 different visits to reception to convince them to replace them. They argued with us and insisted that we just weren't using them right. Even if we were in the wrong, why argue with us? Replacing a key is a simple gesture to make your guest happy. If you are like us and look forward to impeccable service when you spring for a nice hotel, keep looking.

I'm brOKen.

a year ago •

These people has been calling the wrong number since last year. I didn’t know this was a hotel until I search it up. Every time I answer their calls it’s like a set up for scams. Horrible service even though I’ve NEVER been there. The lady was so rude on the phone thinking she can have her bad day taken out on me. Your snarky attitude will get you fired one day. Get better.

Dev R

4 years ago •

I visited for 2 nights with my girlfriend, and we truly loved this hotel. The grounds and building are beautiful, the room was classy and spacious, and the staff were extremely friendly. They offer coffee and pastries in the lobby every morning, port wine and cheese in the evenings. They have bikes to borrow for free, including helmets. They will also drive you or pick you up from anywhere in town. Lastly, they will let you borrow one of the hotel BMWs for 1-2 hours if you want to test drive it anywhere on the island. Really a great hotel with lots of thoughtful extras.

sharon fritts

5 years ago •

We have never stayed at a place that was as lovely, in every single way, as this place. We were treated as royalty. The room was beyond all expectation. The room service staff was as kind and helpful as family. The hotel manager was helpful and was doing all she could to make our stay as pleasant as she could. She went BEYOND kindness. We HIGHLY recommend this place!

Tushar Kumar

6 years ago •

Place has definitely gone downhill since last visit 5y ago. The prices in the summer are almost $1600 per night and do not reflect the quality of service. As an example, they forgot to pick us up at the boat dock. On the trip back, they forgot our departure time and no driver was available, we had to Uber. The rooms remain nice, but design flaws like leaky shower doors and poor hvac kind of ruins the charm. Front desk is poorly trained. The following was overheard as a conversation: Manager:did we forget anyone at the dock Lady: a few people Manager: oh well, maybe better tomorrow Lady: sure I guess Nantucket is expensive in the summer without a doubt, but despite that there are better places to stay than white Elephant village.