Metro by T-Mobile

Adolphus Howard

4 months ago •

The customer service experience was extremely disappointing. Initially, the manager at the location provided me with a tablet, claiming it was free, only to later charge my account for it without my consent. Despite my concerns, I returned the tablet the following day, but to my dismay, the charges still appeared on my bill. Upon contacting customer service, I received conflicting responses: one representative assured me the charges would be removed, while another stated they couldn't do so. It's frustrating to encounter such inconsistencies. If this issue persists, I may consider switching companies, as quality customer service seems increasingly rare nowadays.

Pamela Williams

11 months ago •

I was having problems with my phone. I couldn't make calls nor receive text messages. The customer service was wonderful! She kept me informed about what was going on with my phone service. Wonderful company!!

Suffer Ate

3 years ago •

I just changed to Metro by T-Mobile and I'm loving the phone so far and the service but I just wanted to give the praise to the worker that helped us with everything we needed. He went above and Beyond to make sure we were happy and we were walking away with everything we needed. The Manager Demetrius on South Slappey in Albany, Ga should get the highest praise because he truly cares about his customer's happiness and knows all the answers to any of your questions. By far the BEST experience I've ever had with anyone I give you guy's 10 STARS in my book. I know that you have a lot of great things coming your way Demetrius... Keep up the awesome work the sky's the limit! And thank you sooooooo much for everything.

Loretta “Starmoonwolf98” Barber

a year ago •

Jamail is a great good person he helps you get the best bang for your buck Always making you feel like you're a valued customer

Queenesther Daniels

8 months ago •

I Appreciate The Workers That Sees About The Needs I Have Concerning My Issues With My Phones Thanks Guys...