Max & Erma's
What people are saying
Wait! Wait! Wait! You will wait at least 10 min to order and maybe another 20 min to eat. I thought about getting up and walking off at least 5 times. I seen 4 other people do it. The waitress seemed to expedite service for people that looked like they were giving tips. It was very cold in the outside part of the restaurant. The food was ok. But the plus was they gave me a portable charger for my phone.
• Just like others said - wish I could give 0 stars! Extremely slow and careless service, incorrect order brought to me. Made the mistake of trying something new besides Outback. Next time I'll go there. AVOID!! • Place was about half full, so nothing crazy. Took 15 minutes to get my beer. When it arrived, it was covered in foam and sticky and all I heard was that they're having issues with the tap. What the heck? Then wipe the glass BEFORE you carelessly set it in front of your guests! Unbelievable. • Food was horrible. Not in taste in each ingredient necessarily, but it was cold when it got to me. It was inaccurate. I specifically made sure my food choice from the menu didn't have goat cheese and checked the item description on the menu twice. When it got to me, the burger was smothered in pungent goat cheese. I get mistakes happen, but it was so frustrating that it took 25min to get my order - I didn't have time to simply complain and to send it back - nobody to complain to, because no server in sight. And I didn't have another 30min to wait for a new meal to be made. • I asked for the bill immediately when the food was brought. It still took a long time. At an airport food place a quick turnaround and quick service is even more important than the quality of the food itself. Expect 40min here even with a fairly empty place. • I felt bad for leaving a bad tip, but at the same time I really didn't. Awfully slow and careless service, accompanied by wrong order. What the heck am I supposed to tip for then?
Great service, good food. Ordered a burger medium rare and it came out seared but rare in the middle. The bartender was great and offered to redo it. It came back the 2nd time just right. I almost gave it 4 stars based on the first burger, but they fixed it perfectly and it's honestly the best burger at that airport.
I was stressed as many folks are at the airport. Stopped in for a drink and Devante was my server. This guy was very kind and on top of his work, letting people know that the kitchen was not available on this day, in a sincerely apologetic and upbeat way. I stayed a while, and enjoying my drink became more about watching this dude interact with people in a really unique way. I have never seen a person deliver bad news with such skill. It was like he was offering something instead of saying “we don’t have this”. Its rare to see such care and warmth in a restaurant these days. I have seen a likeness in small towns where there is a regular customer base, which motivates such kindness. An airport can’t be much further from that. The fact that such care has little to do with gaining a regular customer base greatly adds to the admiration I have for such sincere customer service. I won’t forget this place.
About what I have come to expect at most airports, I do appreciate that they put a veggie burger with an option of a salad instead of fries.
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