Homewood Suites by Hilton Phoenix North-Happy Valley
What people are saying
It is a great place to stay. All of the employees were nice, friendly, and professional. The bed, however, has had better YEARS, not days...YEARS. The bed literally sunk me down a hands length. I wasn't able to get as comfortable as I usually am in a hotel bed, but outside of that, the room and my stay were nice.
We booked a 2 bedroom suite for the family. It was nice to be able to cook our own food instead of eating out every night. There was a walmart just around the corner and tons of other stores. The staff was very friendly and helpful. The kids enjoyed the breakfast a lot.
My room had a “serious mechanical problem” before I checked in. I found out after the fact that they actually overbooked the hotel and bumped me because I was paying a set rate. They also charged me more for the downgrade, but I got that fixed. So instead of putting me in a different room, I was sent to the neighboring 2-star hotel (this one is 3). I was expecting a kitchenette to cook my own meals because I have dietary restrictions, but the room I ended up with only had a mini fridge, not even a microwave. Very disappointed in how they handled the situation and what they think is acceptable on how they treat their guests.
The manager is super professional and hands-on, which reflects on the quality of service. Carlos was so accommodating during the check-in process. The woman who runs the breakfast is on top of things and very friendly as well. The rooms are being renovated and look great. This was the first time in a long time we had this stellar of an experience at a hotel- will definitely be back!
Love the Hilton. But this particular property was lacking. First they put me in a room they had just relackard the furniture. So the smell was toxic. Then switched to another room where the fridge was busted. Then the next day did late checkout so I could do some zoom meetings and there housekeepers interrupted 3 times before it was even time for a normal checkout. I had to finally get rude with them so they would stop. Love Hilton but no amends were made. Not even a slight discount for a room that had a busted fridge.
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