Hertz Car Rental - Brunswick Jetport

J. Leonardo Gomez-Ballesteros

4 years ago •

I rented a car there 2 weeks ago. I returned it with a full tank of gas. I got an email receipt and everything looked good. A few days later I see an additional charge for $17 dollars. I called Hertz and they said you will have to dispute that with the specific location at the airport because they handle their own billing. I called the location and found out that the charges were for gas, but I was never notified that I was being charged extra for gas. I said that I have a photo to prove that I returned a full tank, but they refused to take it and said we have proof that you signed a contract that allows us to bill you for gas.

T B

a year ago •

The staff was polite. Car was clean. Had to leave after bringing car back to go top off the tank, even though it was above the FULL fuel line and I did not top it off after approximately 7-10 miles of use. But it was only a 20 minute delay to go to the nearby Race Trac and put the $3 fuel in it to not get charged $14 by Hertz. Frustrating yea, but I get it. Will rent again.

Jennifer Roberts

a year ago •

Arrived at Brunswick/golden Isle airport to find that the car we had reserved from another agency was not available due to a communication issue. It was 10 minutes till 6 PM when the agency at the airport would be closing. Went to the Hertz desk and worked with Christina the account representative and she had us in a car and on the road in a very short time. She was pleasant, efficient, and very easy to work with. Kudos that hertz has such wonderful customer service reps, even at smaller airports. We are happy with the service and will definitely use Hertz again.

Micah McLain

3 years ago •

I wanted to give folks a heads up about a horrible experience my girlfriend and I had at this Hertz location. We were charged a $200 cleaning fee because the attendant found a tiny amount of dog hair in the vehicle. As any dog owner (especially of dogs who shed even more when the seasons change) can attest, a certain amount of dog hair follows you around even when your dogs aren't present. Our dogs were never in the vehicle (even though we weren't notified that dogs weren't allowed until we picked up the vehicle) but dog hair was present on some level on our clothes, luggage, etc. so it's not surprising that a small amount of hair was found in the car. While we would have been happy to spend five minutes vacuuming the car ourselves if we'd known this location was so unreasonable, the trace amount of dog hair (in an otherwise super clean vehicle) would not have added any additional time to the standard vehicle cleaning/check-in process. That makes it even more difficult for me to believe their policy is to charge a customer these outrageous fees without any negligence. I'd recommend folks choose another car rental agency whenever possible.

Kathleen Bennett

6 years ago •

I've rented from this location several times over the last year. Their cars are always clean and staff is flexible with reservations. Most recently, I had a billing issue and after speaking with the manager, the owner called me back to discuss. Thank you, Mr. Benjamin for taking the time to understand the situation and suggest a fair solution. I appreciate your courtesy and prompt response!