Firehouse Subs Carson Hwy 50

Austin

a month ago •

Bought 2 of the same sandwich, no special instructions, super simple order. 2 turkey bacon ranch sandwiches. We got the bacon, got the ranch, but they forgot the turkey. Girlfriend calls and they have a "that sucks" attitude over the phone. Drive back to get the remakes and all we get is attitude. The manager didn't want to deal with it so one of the high school girls thought she could teach me a life lesson, when they can't even put turkey on a turkey sandwich. I would avoid at all costs. Yesterday, I ordered two turkey bacon ranch sandwiches, and when I got home, there was no turkey on either sandwich. My girlfriend called and was upset, for obvious reasons. When I showed up at the store, I was met with an attitude. They made it seem like I shouldn't be asking them to fix my food. Then they proceeded to take 20 minutes to do so while one decided to give me life coaching lessons and the rest gossiped around the corner. They don't know how reflections work and thought I couldn't see them. I asked for a manager and was told she was too busy. I then asked for a refund, and the girl told me no. Not that she couldn't do it, straight up "No." The manager finally showed up and the entire time was just letting me know that she made the sandwich and what not, as if she did something to it when making it. She had the whole crew with her, packed in that little drive-thru window so they could watch the scene. I'm guessing my girlfriend and I got spit sandwiches last night.

Lori Payne

a month ago •

This was my first time at any Firehouse and had the pizza meatball. I am gluten intolerant and was ecstatic when there was a gluten free bread option. The cashier was even nice enough to remind me that the meatballs have gluten to bind them. The sandwich was delicious! (Especially the bread). The pickles were so awesome I got some to go! If you love a great sandwich,this is the place to go!😋

orphanslayer69

3 months ago •

Very disappointing experience. I came in to see a small line. The cashier was next to the register but apparently had something more important to do than help or even greet customers which is not how customer service works... you wait for the customer, the customer doesn't wait for you. Finally, on her time she assisted. Everyone was offered a pickle though it turned out later that there were no pickles to even offer. I ordered my sandwich with no mayo (though I was never asked if i wanted it or not). My sandwich was given to a doordash guy by a worker with dirty looking hair and then taken back and then left to get cold before eventually calling me. The sandwich didn't have mayo... or BBQ sauce, in fact it had nothing but meat and cheese. For 20+ dollars a pop for a mediocre dry sandwich chips and a drink I can go elsewhere.

Us Macquelins

2 months ago •

Absolutely amazing subs. Always tasty and the right temp. The Mac n Cheese and chili are also great. If you don't want a sub get a salad they are awesome too.

Mark Duncan

3 months ago •

This is the last time I will EVER go to firehouse subs! I just spent 1 hour in the drive through waiting for 2 sandwiches. There was only 2 cars in front of me. They took my money and then 20 minutes later told me they lost my order. I told them what I ordered they apologized then disappeared for 20 more minutes. Finally someone came to the window and asked me if I had something completely different than I ordered. Terrible service! And to top that off they forgot both of our pickles again. Firehouse subs you just lost a customer and I will share this experience with everyone I know.