BAlive

4.2 85 reviews

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What people are saying

Laura Meehan

in the last week •

My experience below is the reason for giving 1 star. I stopped in at the Oneida Street location on May 21st some time late morning. I was there to pickup two Sami’s Bakery Lavash that I had ordered 3 weeks ago. They were sitting out on a table in a bag. I didn’t think much of this at the time. However, when I got home I realized that there was mold covering the product in both packages. I then called the Oneida Street location the same day and spoke with someone to explain the situation about the mold. She was very apologetic and asked to place me on hold. She came back on the line to tell me I should have picked them up the day they arrived. Apparently they had arrived from their shipment a few days prior to when I picked up. I explained to her that the person I placed the order with (Doug, the owner) said that they will call me if I don’t pick them up within a few days (causing me to assume that it wasn’t necessary to pick up the same day). They never called. When I told her this, she said “I don’t know what was said, I wasn’t there.” I then asked her why the items weren’t put in a fridge or freezer so they wouldn’t go bad, and she told me there wasn’t enough freezer space for them. I then asked why no one called me like I was told I would be. She didn’t have an answer. She said they will replace my order and it will be there on 6-6. I originally placed my order (and paid for my order) the first week of May. After that conversation, I called back about 10 minutes later requesting to speak to Doug, the owner. I was told he wasn’t there but I could speak to the manager working. I declined and asked for Doug to call me next time he was in. The person on the line simply said “sure” and then hung up on me. I could not imagine hanging up on a customer. I was not being rude in any way, I was simply frustrated and wanted to speak to the owner. I was super taken aback by the huge pushback I got for simply being frustrated I received a moldy product and the lack of communication. I decided to call a different B-Alive location to make sure I’d get a call back from Doug, as I didn’t trust that the lady at the Oneida Street location would actually relay my message with being hung up on and all. Later that day I received a call back from Doug. He could not have cared less about any of this. “Maybe she was having a bad day” was his response to getting hung up on. He had no idea why I wasn’t called to tell me my items were in and he also had no idea why the items weren’t kept in a freezer to prevent mold. It was an overall 0/5 star experience from start to finish, and I would never give this place my business ever again. Looking at other reviews, it looks like this establishment has a hard time finding staff to conduct themselves in a respectful and pleasant manner.