Applebee's Grill + Bar

mics neta

2 months ago •

Cesar salad was great, service is great (waiter was a little bit too much over us) and price was good too. No complains.

Jimmy Villanueva (jimm9v / blueberrycarrots)

in the last week •

JESSICA IS THE GOAT AND SHE IS AMAZING! She and Amanda have been amazing servers in the Applebees Del Rio location and have given us the BEST SERVICE EVER to me and my boyfriend. I could not have asked for anyone better!

David Bailey

a year ago •

Pros: my wife's fiesta lime chicken and rice was good and the waitress did a great job! Cons: I ordered a hamburger with cheddar, bacon and cooked medium pink in the center. What I received was a well done burger with American "cheese", no bacon, and an amazing amount of salt. If I was to rate just on my meal it would have been 1 star. Chili's is far superior for this range of food. You can see I didn't finish my burger, but I did pay for it.

Christina Salas

in the last week •

I have been waitressing for about 10 years so trust me when I say I pay super extra attention to the service that’s provided to me. I got there with my in laws and the host greeted and sat us down in a booth where it was a little crowded (while the other side was almost empty with one table being used). Anyway, our server greeted us right away (i immediately knew she was new)where she took our drink order and I also let her know that it was my in laws first time at Applebees. Now when people say that to me, as a server, I always make sure to give the best service I can so new customers can come back! This was not the case. She went to the back to where I thought she was getting our drinks. 3 min passed and she came back with no drinks asking if we were ready to order (to which we weren’t but we did order an appetizer). She then came back a few minutes later with our drinks, and took our order. Our waitress was patient with us as we order our food, then headed to the back to put in our order. A few minutes passed and she brought out the appetizer with no plates or silverware or napkins. After that she didn’t go back to check on us for refills or if we needed anything else. After another few minutes she went back to us where I asked for a refill and it was brought to us right away. The food came out a few moments after where she finally gave us silverware. Our server left the food and didn’t come back at all. I had to call a busser who I’m sure was busy cleaning other tables but she still went to us and asks us if we were okay. I explained to her (the busser) that one of our orders was wrong where she then took the wrong plate and took it to the back. ( I really thought the order was going to be “on the fly” since it was the servers mistake, but it wasn’t) I kept checking my phone for the time and it took 17 min to get a quesadilla with only cheese (the correct order we initially ordered) Mind you the server did not come back at all, we made eye contact but she hid behind the wall of the bar (and no she wasn’t using the computer to put in orders or anything because from where i was sitting i could see the computer and no one was using it) it took her 14 min exact to come back and ask if everything was okay where I asked her for an update on the quesadilla. She then left quickly and the busser had to bring back the correct order and she apologized for the time and for giving us the incorrect order (which I think it was my servers responsibility to do so). After that my servers attitude was not the same. Now I don’t know how her giving us the incorrect order was our fault. Not once did i heard her apologize for our order being incorrect. I also added an order to go and she did not make eye contact with me when i was speaking to her(she kept staring at the wall the whole time) I then asked her if i could do the 2 for $20 with the free appetizer to where she said i was not allowed to do that (because it was too late). Not late as in the kitchen was closed, but late as is “i already put in the order a certain way”. Meaning she was not willing to change things around to make it better for us. I’ve worked at 4 different restaurants where I’ve deleted items to re-ring the order to better help my customers (or comp). Maybe Applebees is different but i have done this ONE other time where my server was more than happy to do that (At Applebees). Anyway, another server with blonde hair came to us and said she will go ahead and help us out this time but next time to let them know ahead of time when we wanted to do the 2 for $20 which I totally understood. I saw the look on my servers face and she looked upset, almost as if she didn’t want to help us out in the first place. We then asked for to go boxes which she forgot. She went back to us with our to-go order and asked if everything was okay which I said i still needed the to go boxes. She then asked how many as of i did not just asked for them. This is the worst service i have encountered here in Del Rio (yes the whole town) My servers name was “Rianna F” or so it said in my ticket

Robert Smith

2 months ago •

Waitress Natalya was excellent!!! Very attentive, professional, fast, and with a awesome attitude. I've never had a waiter or waitress this good here at Applebee's. She should be promoted ASAP. She is an excellent reflection of what your restaurant is all about. Thank you!