Washington Dulles Airport Marriott
What people are saying
I received outstanding service from the staff, who were always professional and courteous. I had booked a two-night stay. Unfortunately, housekeeping tried to enter my room even though I had placed a 'do not disturb' sign on the door. As a result, my husband had to rush to get dressed as we were not prepared to receive visitors. Upon waking, I encountered one of the ladies, who I assumed was the lead housekeeper, an older woman. I simply requested a fresh towel, as I had my used one ready for exchange. However, she proceeded to question me regarding my room number and informed me that housekeeping had already visited. I found this inquiry unnecessary and somewhat impolite, as I only required a towel. The restaurant has been a repeat destination for me, and I have consistently encountered a courteous and hospitable staff. The food has also met my expectations. My request for a late check out was not fulfilled. My card stopped working after 11am (i was told 12pm). Although the front desk clerk, a young man, took my card and seemed to process my request the night before, it was not successful, as a red light flashed when I tried to enter the lounge. However, a kind front desk lady assisted me by granting access, which brings me to another topic. Parking. Again, stayed there several times & I assume that was implemented a few months ago. I inquired about the exact start date, to which I was informed it had been that way for a while. $17 a day is a bit steep in my opinion unless I'm provided with a clear explanation for the new cost, particularly in the absence of upgrades or complimentary decent coffee, which is why I requested some while turning in my key, from the lounge. Again, staff are super professional and helpful, although I felt the tall gentleman was simply telling me what I wanted to hear regarding late check-out and availability. As a Bonvoy member, It would be nice if late check-out is around 1pm. I've previously stayed until 2pm at other hotels. Housekeeping should respect guests' wishes not to be disturbed when they knock, without questioning them. During my stay, the hotel was particularly busy due to a chess match tournament, which had an influx of people congested by the elevators. Additionally, the parking fee of almost $40 for 2 nights, seems excessive. I understand the need to adjust prices or make new ones, but a justification for this increase would be nice. Perhaps offering a complimentary coffee could help offset the added expense. The room coffee is usually not tasty nor enough.
The location of this hotel to the airport is convenient but that's about all I can say that's positive. As an Elite member, we went to the lounge where there was a limited selection of soup, potato chips, a salad and we headed out to enjoy a lovely meal locally. Breakfast was the worst complementary breakfast I have ever experienced. There was porridge with some topping but - no spoons. A yogurt with granola and berries. No spoons again. A few over ripe bananas and apples; the coffee pot was EMPTY and the espresso maker wasn't working. Really? The staff here are in serious need of more training and supervision. Plus, it's expensive. Any number of other local hotels have much better services and quick shuttles to get you to the airport on time.
I had to adjust this post. I received a call from Jaime P. From Marriott. I went to speak with her when I returned to the hotel. She is a great ambassador for Marriott. She listened to me did not make any rash decisions and was apologetic. It great to know Marriott has managers that care about your reviews. Thank You Jaime What an absolute horrible place to go if you would like any service or expect anything from the club lounge! The staff could care less about any customer service. This includes the resturant. The front desk could careless if you have an issue or complaint.
We were misconnecting passengers, having to wait overnight for our next flight. The Dulles Marriott was in the right place at the right time, but lacked the comfort and quality we’d found at other Marriotts. Though the front ***desk staff was friendly, hospitable and kind,*** the property felt basic and cold. The lobby and restaurant, all in one large space was cold, institutional and loud. There is a light fixture, so harsh and cold bright white, that it would suit a prison cell. The decibel level might be reduced by the use of fabric decoration, like drapes or carpet. As is, it is quite loud in the large room. The guest room was basic, with a cold, institutional feeling. The only thing special about it was the wallpaper on one wall. The walls were thin; we heard conversations in the hall and adjoining rooms. The hallway felt totally institutional—like a hospital or college dorm. The Concierge Lounge was also disappointing. We had arrived late, so the lack of snacks was not surprising— just mealy apples, bags of chips, soft drinks (none sugar free) and an interesting water dispenser, with a variety of water (flavor and fizz level) for everyone. We returned in the morning to see if the lounge offered breakfast, but it only had a cauldron of oatmeal, fixings, and bananas. And lounge access is “a $50 value.” The Dulles Marriott, Aviation Drive is good in an emergency, but not built for comfort.
This place was FANTASTIC. Everything was top tier and the 🔥 hot water 💧 was awesome!!!! The Concierge Lounge was delicious 😋 and well stocked. The restrooms were fresh and clean. Breakfast was wonderful. The shuttle was really every 15min!!! Its not everyday that a hotel leaves a terrific lasting impression on you but this place reminds you why you keep choosing to connect with Marriott. My business felt completely respected and appreciated. The guests and staff were at ease and I kid you not everything was beautiful. The HVAC system worked perfectly. Full sized tub. I just wish the toilet was taller. Comfy bed, plenty of towels and the TV 📺 actually worked. So if you're in the Dulles area treat yourself to a magnificent stay. 👍 🌟 🤩 ⭐️ 👍
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