Walgreens

Julia Jeffries

6 months ago •

I went to the pharmacy today to pick up prescriptions. I wait in the drive through line for 45, probably closer to 50 minutes. One prescription was ready and I was told to come back in an hour and the other one would be ready. I went to lunch and I made it back, but I was 10 to 15 minutes late. I went inside and I was standing at the pharmacy at 1:15. One lady was at the counter paying for her prescriptions. a man behind the counter came up and told me they were shutting down the line, I was the only person inline behind the lady paying for what she needed. He told me I would have to come back in an hour. I told him that I already had to wait an hour from the first time I was there and now he is telling me I have to wait another hour because they are shutting down for everyone to go to lunch. I told him not everyone in the pharmacy should be allowed to go to lunch at the same time. I needed to get back to work and i couldn't wait another hour. I came back to work 30 minutes away because I live in the country and I wanted to speak with a manager. While I am on hold for another 15 or 20 minutes, a message on the phone was saying the pharmacy was closed from 1:30 to 2:30. I was behind the other lady at the counter at 1:15, so now I am more irritated. Had I gotten back in line in the drive through, I would have been able to get my prescriptions because they hadn't put the orange cones up yet when I went in knowing it would be faster only to be turned away. :-(

Jill Fyffe

4 months ago •

Walgreens took over Super1 pharmacy. Now they don’t have a drive thru window and they don’t answer the phone. These are the reasons I switched to Super 1. They either fired everyone or they quit. Thanks a lot Walgreens for ruining another pharmacy. By the way. The doctors are not happy either. They refused to use them because they don’t answer the phone. 😡😡

Tammy Gross

5 months ago •

Went to the pharmacy yesterday 2/19/24 at 11am for a RX that was sent in at 8:45am. Was told it wasn’t going to be ready until 3pm. Went back at 3pm still wasn’t ready until 3:45pm. Another RX was called in at 4:45pm received at text stating RX was ready. Arrive at 8:30am 2/20/24 an RX wasn’t ready…What??? The person at the drive through was kind enough to get it ready. So I’ll push my 1 star to 2.

Celby Knapp

6 months ago •

The pharmacy employees are just rude. I called to ask questions about my prescription, before I could finish asking she cut me off to answer what she assumed my question was. Then told me I needed to bring my insurance information as I did not have any on file (curious as I have had a couple of prescriptions filled here with my insurance which has been on file since early 2022). She told me I just had a discount card on file since 2022. When I asked if she was sure she told me I better have my insurance or I may not get my prescription, which was actually sent over through my insurance telecare program. So rude and threatened to withid my medications. Really not a good look.

monicia reeves

6 months ago •

WAL-Green in Marshall Texas has the most worst customer service, I ever experience in my life. They speak to you with an attitude, If our insurance would have changed their pharmacy plan. We be using our local pharmacy.