Walgreens

Kevin Karle

4 months ago •

I called the pharmacy at about 7:30 PM Monday evening, 4/11/2024 to ask the status of my prescription. I was told I couldn't pick it up until Tuesday morning, 4/12/2024.i explained we needed it early so we can make our 6 hours trip to Houston. They assured me it would be ready first thing in the morning. We arrived at 9:45 and told us it would not battery until 10:30 AM. After arguing with the staff it still took past 10:30 AM. The staff kept trying to avoid telling me who the manager is but I got the name. They haven't heard the last of me. Because of the delay our schedule was greatly.

Alexia Pena

2 months ago •

I work for an app service named Shipt that contracts with Walgreens. I had a shopping order for one item this evening. Michael refused to scan the in app barcode and called a female employee, whose name I did not get, for assistance. I read them the disclaimer in the app; showed them everything it said and the shopper card. They still refused to scan the barcode. The only information given for the tax ID in app is the organization name and number; but that did not suffice. I asked them to please try to at least scan the barcode; that I do shopping orders all over Abilene and have never had an issue until this evening; and the female employee got a nasty attitude and told me to call a manager tomorrow. Which I have since found out the manager is out until Tuesday. I am floored that the employees were so entirely incompetent about a platform they partner with. I am now out my time, in app pay, and gas because of two employees incompetence and need for a power trip. I have always gotten sour attitudes at this location as well as it being poorly stocked and I typically excuse it, however after this evening I can confidently say I will not be back.

Randy Heald

a year ago •

Your lady at the drive thru today was helping me and I tried to ask her a question about one of my Rx and she blatantly cut me off and said I'm sorry we're on break now. You'll have to call or come back later. What???? That was absolutely rude and not attentive to helping me which would've only taken a second of her precious time to answer my question. I will be contacting Kate, the pharmacy manager about this.

Dianna Fojtik

9 months ago •

Drove 30 minutes to get there. Arrived to find the pharmacy was closed due to lack of a pharmacist. Called the number.they left on the door who offered to make me a new appointment but not that day. I declined and found a walk in pharmacy instead. Walgreens didnt gave the courtesy to call and cancel

Molly Savage

2 years ago •

We went from a pharmacy with minimal service over to Walgreen’s pharmacy. We have been very impressed with the customer service and the courtesy we’ve received from everyone in this pharmacy. We think that they go above and beyond to help us out and answer any of our questions. We are extremely pleased with this change! If we had only known how much better the service would be, we would have switched over to Walgreens pharmacy a long time ago.