U-Haul Moving & Storage of Waterfalls

Thomas Weintraut

a week ago •

I have used this location 3 times and have been very pleased. Herbert was great getting me on my way. To those who complain about the level of staffing, remember, the U-haul staff doesn't decide when customers show up. It is like every other service industry, customer traffic fluctuates.

Kyle Durant

4 months ago •

My family reserved a 26' truck to move and paid ahead of time. Two days before moving, they notified us that a truck is not available. Customer service solution was for my family to drive 45 miles to get one. Not acceptable. Poor customer service overall. The whole point of reserving ahead of time is to take some stress off of a family that is moving. This whole ordeal has added unnecessary stress, and we are greatly disappointed. Reading some other reviews, this is not the first time this has happened to other customers. You can take your chance with this location, but I will never visit here again, nor recommend to anyone I know.

Agnes Pate

4 months ago •

Brandon was the best! He was very helpful in our trailer extrange. Ours broke down and we had to get another. Road side assistance/ customer service phone service was awful. But he was great

Denise Dunn

11 months ago •

Rented 4 different trucks over 6 week period and had friendly, courteous service each time. Fully explained each truck’s features and answered questions. Recognized me on 2nd visit and called me by name!

Kendra Braswell

a year ago •

I absolutely do not recommend this U-Haul service. They told me less than 48 hours prior to my rental time that they did not have any trailer available for me, not even an upgrade. (I reserved this nearly a month in advance). They told me I could drive an hour in the complete opposite direction of where I was moving to pick one up and offered me no discount for the inconvenience. I get that it all depends on where the previous customers are dropping them off but why would you let every single trailer go when you have a rental coming up in a couple weeks and have no trailers scheduled to come back in? I cannot understand. Now I am absolutely scrambling to find a different trailer to move with for my move in about 36 hours. Wish they would have told me 2 weeks ago they would not have one available on this day!! Absurd customer service