Trans-Bridge-Lines

Kaitlyn Klingensmith

2 weeks ago •

They stopped for over 20 minutes at Easton and then back tracked to the prior stop to pick up 2 passengers "left behind" causing a severe delay in arrival. Emailed them requesting a refund given the operational failure and they acknowledged their "error in pickup location" but couldn't refund me as the "schedule is subject to change". While they did apologize for the delay, they did not acknowledge they would be addressing the issue. I've since found Greyhound services from Allentown to NYC a more cost effective and reliable solution to this company.

Nico Bevers

4 months ago •

AVOID THIS COMPANY Made a reservation for 515 am bus departure from Quakertown to NYC on a Monday morning. Arrived well ahead of time, no bus and of course nobody to call at 5 am. Never received a phone call or text message to warn us no bus was available. Had to scramble to get to NYC on time. Absolutely unacceptable. Called at 8:30 am the same day to ask what happened and the receptionist simply stayed "I will create an incident report for you". What?! No offer for a refund? No apologies? I asked when I would hear back on the "incident report" and was told "someone from upper management will call you back probably later today". Fast forward one week, nobody ever called. WASTE OF TIME AND WASTE OF MONEY THESE PEOPLE DO NOT CARE ABOUT CUSTOMERS

Karl Odenwalder

4 months ago •

One star is too high for this company. Completely unacceptable and will blame you every chance they get for any issues. Purchased a ticket leaving Allentown airport but the location is only the airports address. The website has a spot to direct you to the exact location of the bus but when you click on it their pin drops in the middle of the airport runway. Then when you find where the bus stop is and follow their signage for where to wait, their bus will pull up anywhere it wants and you have to guess if it's your bus or not. I missed my bus and had to instead rent a car for $170 to get home on Good Friday of all days! Every rep I spoke to blamed me for not approaching all of their bus drivers on this 100 yard stretch of busstop to ask where they are going. I wish I read the reviews first from every one else giving 1 star.

Sarah Cashdollar

3 months ago •

TLDR: Rude drivers (in some cases), terrible customer service, staff unavailable to provide parking permits (yes, you will get a ticket), WiFi on the bus doesn’t work, outlets on the bus don’t work, website has tech issues. I had a 6:45 bus booked from the ABE airport. At 6:25, I started trying to load my boarding pass using the link the company sent in an email. The page would not load, despite trying on multiple browsers and having good internet connection. Not surprising, because when I booked my ticket a few days earlier their website was having issues and I had to call to make the reservation. Customer service wasn’t open yet, but I never imagined it would be a problem, because I had the email receipt with my name and the date and time of the reservation, and when I used the service once previously the driver didn’t even ask to see my ticket, just asked for my name and checked me in. I went into the airport to find the Trans-Bridge desk for a parking permit, but no one was working there at that time. This information about the hours they work was not on the website, which he just said to go to the desk for a permit. I went back out to wait for the bus, and when it came explained to the driver that the website wasn’t loading my ticket, but I showed her my receipt. She would not let me board. She said I should have loaded the ticket beforehand and to call customer service to get on the next bus. I was shocked. I explained that I had tried loading the ticket beforehand for about 20 min and their website wasn’t working. She said it wasn’t HER website, then cut me off mid-conversation and left. I waited until customer service opened, called, and the rep scheduled me for the next bus and emailed me the ticket directly. I explained that I now had to change my plans for the day, and she said that while the problem may have been with their website, it also could have been with my phone so she couldn’t provide a refund and to email the webmaster. I emailed, and later shared the email with the link with two other people (with different phone types) to see if they could load the ticket. They couldn’t. But that’s really beside the point, isn’t it? Even if it were my tech issues, to deny boarding over a technicality on a bus that had literally two other passengers after I paid through the nose for a ticket is just mind-blowing. Customer service emailed two days later saying they wouldn’t provide a refund because the problem must have been with my phone and I need to “take responsibility.” The driver on the next bus was very pleasant. However, the WiFi didn’t work (part of the reason I booked the bus instead of driving was so I could work on the drive). Ok, used my own hotspot, which drained my battery and the outlets didn’t work either. The seats were somehow not bolted down correctly? And they wobbled around with every turn. One of the seats had a giant tear in the upholstery. I had the pleasure of getting the same rude, original driver on my return trip and witnessed her treat several other customers poorly. Upon returning to my car, I saw that yes, I received a ticket for parking without a permit (that Trans-Bridge reps were not available to provide). All around terrible experience, would never recommend.

Leslie Rotman Sackman

3 months ago •

The pick-up location in Easton today was changed from the usual place at the back of the terminal, to the front, and Transbridge made no attempt to notify me or communicate the information so the bus came and went while I waited in the wrong place. There was no notice when I purchased the ticket online. There was no sign anywhere, no one announced the change at the terminal and when I called the office all they would offer was a credit towards another ticket, even though it was entirely their fault. There were many ways they could have avoided this situation but they clearly don't care about their customers. Very frustrating and disappointing.