Taco Bell

Wes Mize

2 weeks ago •

Here's another bad review. Terrible service. Extremely rude. One employee said she was on break and couldn't help me. Manager acted like she didn't care. It's completely pathetic the work ethics of people now days. I worked at a taco bell 20 years ago and that would have never happened at my store.

Jonathan Wolk

2 weeks ago •

Manager got into an argument with us when we came back to get the 2 items missing in our order, her and two other employees screamed at us that it was in the bag. Demanded we hand them back the bag and then said they put them in the bag and that we were hiding it. Refused refund after it was requested and only then made the missing items which we declined not knowing what they did to them. Very rude and immature behavior from manager and employees. When I called back the manager refused to provide name and employee # so that I could provide those when I complain to corporate and district management. Manager wasn't letting me talk, was yelling over me, and hung up on me. Tried calling back next day, wasn't allowed to talk to a manager, they hung up on me and then turned the phone off. Went in and asked for the store manager or higher and said I'd be happy to talk to them on the phone and waited at a booth quietly and peacefully, but was accosted by a male employee who refused to call his manager and threatened to call the cops on me. Waited an hour and asked if the manager was called and able to talk to me on the phone, was informed that she was called but that she wasn't going to talk to me or deal with the situation until Monday morning. At this point it's obvious that they need customer service training and de-esculation skills as every encounter with them gets escalated by them into yelling and threats by them. Worse experience at a Taco Bell. As an autistic man I would say this is the worse I've ever been treated by a fast food place, abialist untrained employees and management, no process to talk to a different manager, get hung up on. Employees need training and management needs replaced. It says a lot that I'm saying Taco Bell in walla walla has the worst service, that means I'm saying it's worse than KFC/A&W who literally yells at customers and DoorDash Drivers, at least in that case I could get a hold of corporate and put in a complaint that was followed up on. Talked to store manager today, she says she wasn't called or informed by her staff of the incident and expressed sorrow that it happened. Let her know that we wanted changes made to training in customer service skills, policy knowledge, and that we wanted the manager we dealt with that night fired. Not sure any of that will happen 🤞. Considering all the similar reviews on here I doubt that the store manager isn't aware of the issues and compliant in them. Also have complaints in with corporate.

kari Hecker

2 months ago •

A slight wait. The biggest turn off about this taco bell, located in Walla Walla is the staff Everytime I've ordered at this establishment it feels like an inconvenience. The experience and rating would be higher if I felt more confident in going there in the first place. To all the staff, especially the girls at the drive threw. I f you don't like your job maybe it's time to look else ware.

Kirby Brown

a month ago •

It is incredible how, even with modern technology and online orders, they can still manage to miss items in our order. Incredible. Wasn't even related to a person at the microphone missing the items we requested.

Collin Householder

2 months ago •

This is the worst fast food place I’ve ever visited. The people that work here are extremely rude and broken equipment prevents half the menu from being made. Employees ignore you forever while making loud and aggressive comments about you to their coworkers. Taco Bell if you read this you need to fire every employee working here on may 10 2024 at 11:00 pm.