Sutherlands HomeBase

Robert Patterson

2 years ago •

This morning I went to southerlands looking for a map gas torch to replace my broken one. They had them in the plumbing aisle and they were locked to the peg hooks I’m sure because it’s a high theft item. I spoke to the guy that worked there and asked why the one with the bottle of map gas was cheaper than the one without. He came and looked and said he was not sure but it was cheaper. I told him that I wanted the one that had the bottle with it. He unlocked it and carried it to customer service. When the man at the customer service desk scanned the item it came up as $54.99 and not the $39.99 that the tag they hung the product up on and locked it to. I told him the price was wrong and they checked the tag. They then informed me that it was below their cost and he would not give me the price that they had on the the shelf. They then tried to offer me another one at $44.99. Still not the $39.99. You can clearly see the price in the picture. I have worked customer service for over 20 years. If we put something in writing that is wrong, we take it down, take care of the customer and fix our mistake. The customer always being the most important. I will be directing people to any hardware store but southerlands after this incident

Trigga Banggmann

6 months ago •

Nice place to get things for to fix house .

Helme Sheeha

6 months ago •

I’ll always choose them before going anywhere else, customer service is outstanding and they only sell high quality

Conrad Ducote

a year ago •

Website said there were 6 of the item I needed in stock so when I get there the shelf is empty, so I went to the service desk showed the guy behind the counter my phone showing 6 in stock. He checked the inventory on their computer and it also showed 6 but the nice lady helped me look and there were none, I wonder if they fixed the inventory. I go to that store pretty often bc its closer to my house but I really think new management is needed there.

Arnold azua

a year ago •

Went to buy a Scott's Broadcast spreader, there were several that were identical but with 2 different prices. A floor person was assisting me with the price discrepancy, she called someone to clarify and someone approved the lower price. When I got to the cashier another manager showed up and said she would not approve the lower price but that she would give me a small discount, I went somewhere else and paid a higher price for the item but the attitude was very comforting..