SureStay Plus Hotel by Best Western Albany Airport

Angela Eggleston

in the last week •

Bathroom light was out. They promptly fixed it when notified. Stained sheets. Weird smell in room. The outside doors are accessible to anyone. I hope they are in the process of remodeling and updating security measures. They allow pets and the price is what we expected for a Best Western. The staff is friendly.

Tina Robertson

a month ago •

Outstanding Customer Service BIG Shout Out to the Manager who took time out of her day to drive shuttle so we could be picked up and dropped off. This type of above and beyond customer service is few and far between these days and is greatly appreciated. As far as facility the only two changes I could recommend are 1) better floor house keeping in lobby and restrooms “could be cleaner” and 2) Better Breakfast option. I realize with the Cov19 it’s difficult to have what use to be considered “Normal” but the current Breakfast options leave little to be desired. Bananas & apples can be pe purchased at any grocery along with a pack of muffins. I don’t believe that would be too difficult. Over all I do recommend this location and will be more than happy to stay again myself

tabitha hoffman

2 weeks ago •

Nice. Only stayed one night. Room was clean, bathroom was a little dated and small. There was no pressure at shower head and shower curtain wouldn't stay closed. But other than those minor things great stay.

Gary Kolomichuk

a month ago •

Place is a disaster. Definitely a nogo for me from here on out. The smell of Skunk weed was everywhere in this place, loud parties, and general chaos. Do NOT recommend

Laura Dixon

3 weeks ago •

A family member has been staying here recently and they tell me the staff has been wonderful and helpful. Thank you for treating my family as if they were your own!