Sixt Rent A Car

Dee N

in the last week •

At the airport, they pulled the old "bait and switch" with us: they didn't have the car we reserved BUT they could upgrade us for another $30/day! The entire process of checking in to get our car took about 20 minutes of just standing at the counter. Much of that time, the employee said nothing. She could have done a better job of keeping us updated on the process of finding another vehicle for us. It also would have been nice if she was friendly, made eye contact, and appeared to enjoy working with the public. None of the above. When we finally got to our vehicle, we opened the door and the smell of cigarette smoke was overwhelming. We then had to go back to the counter and get another vehicle. Thankfully, the second time around was quick. We were very happy with the vehicle we ended up getting. It was comfortable, low miles, and in great condition. This was our first time renting with Sixt. We will give them one more shot and hope for a better check in experience.

Stacey Brough

a week ago •

Great experience! Lynette at the FTL airport is awesome! Didn’t have the rental I requested and just upgraded with ease. Very friendly & was a joy to chat with while she quickly got my rental ready. Return was super easy & fast! Everyone was nice there. Good pricing as well. Will definitely use them in the future.

M Z

a week ago •

Was recommended a bigger vehicle by employee to handle a larger bag (golf clubs). They did not fit. I attempted to exchange the vehicle back to the original reservation and get reimbursed for the upgrade charges of a vehicle recommendation that didn't work. I was denied the reimbursement, but able to exchange. Manager cited, "We understand you prefer a certain make and model, but we can never guarantee those makes an models." It has nothing to do with that!!! Don't recommend, upgrade and charge me for an upgrade that WILL NOT WORK! My original reservation wouldn't have worked, the upgrade didn't work for my needs, so don't make me pay more for the same outcome!! I was able to adapt my plans with the exchanged original reservation and get my guests other transportation elsewhere, while I transported the bags. But the 3 golf bags and guests would not have fit in "recommended" upgrade vehicle. So why pay for it. I'm still trying to deal with management to take care of this issue. I'm hoping they can do the right thing. Just don't make recommendations if it won't work. Especially ones that have a significant financial impact.

natalia vojtovich

in the last week •

We rented a car with Sixt on several occasions and always got pleasant experience. Booking online is smooth and easy, no charges upfront, no hidden fees when it comes to check out in rental desk. Staff is professional, no pushing with unwanted services; the booking is short, we were able to get car key within minutes. During our last reservation in Fort Lauderdale we had to leave sooner, than planned, due to unforeseen circumstances. And our payment was prorated and refunded to our account at checkout. The agent was knowledgeable and professional. He reassured us that we will be charged for days of using car only without need of calling customer service/manager/company. The Sixt is a sound company, which attends to customers needs and we will definitely rent a car with them in future.

Brian Hastings

a week ago •

I was hoping for my first US SIXT experience to match what I have been accustomed too in Europe. The experience was even better. The walk way to the rental offices was decorated in orange, the customer service person was knowledgeable and plenty of touch screen technology for checking in. And as always, the car is not the common stripped down version that you see from other rental companies. Leather, plenty of upgrades you would see in your own car at home. Very nice. We will be renting from SIX again.