Residence Inn Abilene
What people are saying
I petsit for one of the guests here and I've got to compliment the staff for wonderful customer service. From the front desk to management, they are amazing. The cleaning staff are also amazing and always greet me and the pup when we pass by. Rooms look cozy and the temperature they keep it at is great to beat this Texas heat.
Let me preface by saying we don't have pets. Desk attendant was lovely, nice and thorough with information. As we walked into the halls out of the lobby the smell of pets is overwhelming. The rooms were clean-ish. Meaning, housekeeping was evident but so was the fact that the rooms are worn down. Cabinets had been chewed on, carpets stained, couch worn down and saggy. Beds were comfortable enough and complimentary breakfast the next day was great. I would likely only stay here again if I needed to accommodate a pet.
We just stayed here for 2 nights for a wedding. When I made the reservation it was for a 2 room suite. I called to see if I could extend it before we arrived and was told that they actually weren’t going to have a 2 room available for me due to some maintenance being done in some of them. She was very nice and offered me 2 king room, ajoining, for the same price. But, I wouldn’t not have known until I showed up if I hadn’t called. Then, we get there past our kids bedtimes and get to our rooms to find that one of them was cleaned poorly. Hair in the bed, shower walls had soap on them, trash under the bed, mattress was falling apart with a sheet that was too stretched out so it was coming off the corners, and the pull out couch had a NASTY ripped cover on it with a stained mattress. We told them about this and they did reclean it the next day but didn’t fix the first night. We were excited about the pool as we were gonna have some down time while there. It was very dirty and clearly not maintained. Overall the staff was very sweet and helpful but the quality of this hotel is not worth the prices they are charging or the stars shown on the reviews in my experience.
Been staying here for 2 month for work. There's a lot of good things about the hotel. It has a guest laundry on the 3rd floor. The breakfast is pretty good as long as Don Luis isn't forced to be in the kitchen. It's just not his thing. He's a great member of the team he just not very familiar with the kitchen appliances that's all. Pool is nice. It's a safe place nothing ever goes missing from you car or your room. The beds are pretty good. I actually sleep better in the hotel beds that at my house. Even with that crazy 6k mattress at home.
Our family enjoyed our two night stay. The breakfast area for the size of the hotel is a little on the smaller side, so on a busy day it can be a little crowded to navigate. The facilities are spacious with lots of parking available. Overall very pleased with our stay. The only issue we had was being approached twice by Panhandlers circling the parking lot on the morning of checking out. The manager was quick to investigate the issue and hopefully they can cut down on those types of future occurrences. Would stay again and would recommend to others
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