Rent-A-Wreck
What people are saying
While renting a car from the Philadelphia Airport Rent-A-Wreck was more involved than a standard car rental, the car itself looked fine, was reasonably new and clean, and functioned well. It was the least expensive car rental option I found by far, and the lady who runs the operation picked up my calls when I wanted more information. The challenge with this company is that there is paperwork that has to be completed ahead of time, and if it goes to your spam email, you might not see it. So if you can respond to the email instructions and form request (which can all be completed online), it works out well. However, beware that you are not done with the reservation when you make a reservation through a third party company.
My mom and I rented a car from here and it was the worst place EVER. They charged our credit card before we even got the car. We arrived an hour early to the airport and waited for their shuttle. We tried contacting their office when we saw none of their shuttles for half an hour. We got no response. After calling the customer service number they informed us that the Philadelphia location was out of service. After fighting with them, they tried to charge a cancellation fee for their fault!! We were able to get a refund after about an hour of waiting at the Philadelphia airport. Luckily another car company had availability for us. WARNING DONT BE FOOLED BY THE LOW RATES!! THIS PLACE IS A SCAM!!
Wish i had seen all the other 1 star reviews before renting. Do not rent here! Don't have regular shuttles for PHL, did not answer the phone when I called for a pickup, called multiple times and they never answered or called back, then after 5pm couldn't even get through to vm because "our office is now closed" effectively stranding me. Had to rent a second car through another agency costing me an extra $450, and rent-a-wreck never even returned my calls the next day! No hope of a refund, terrible customer service and no follow-up.
This rental experience was an absolute wreck. I would NOT recommend renting from this company. The service was absolutely horrible. The experience went from bad to even worse after the rental was done. The car was reserved ahead of time and we were not sent any paperwork to fill out till after our flight was in the air. We then had to wait at the airport for over 90min because they refused to send the shuttle. They sent their office employee home due to bad weather, when we were going to have to drive in that same weather and were also significantly delayed in our travel plans. The reservation then had to be changed into my name, so 2hrs after arriving at the airport the shuttle was finally sent. The rental car itself was fine, but the service was just horrendous. We then called regarding paying the tolls and were told that the invoice wouldn’t come for 30-45days. I was then charged $50 for a citation regarding the tolls when I never received a toll invoice. (There is no way to pay for PA tolls online without an invoice #. I then had to call the PA tolls customer service and the representative confirmed that without an invoice # the tolls could not be paid online.) When I called regarding the $50 charge the employee I spoke to was very rude and told me that I deserved the $50 charge because she had to do all the work. I asked for an invoice # and the employee told me it was going to be mailed. The “work” it took to mail the invoice could have been totally avoided by emailing the invoice in the first place. I think it is wrong to charge customers $50 when the invoice was not even sent to me so I could pay it. Overall this was a very poor rental experience. I would not wish this treatment upon anyone. I will not rent from this company again.
Rented a car here through Orbitz and got a confirmation email. Show up and waited over 30 minutes and never saw a shuttle for them. Called the office 5 times and left two voicemails stating that I was at the airport waiting for a shuttle. 4 hours later and I still haven't heard from them. I contacted Orbitz and THEY couldn't get a hold of them either. I am attempting to get my money back through Orbitz. I ended up having to rent a car elsewhere. DO NOT EVER RENT A CAR HERE.
Photos
Limited Information
Some details for this place are not available. The information shown is based on what we could gather.
