Pick 'n Save

3.7 271 reviews

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What people are saying

Teri Norder

5 months ago •

DO NOT USE GROCERY PICK UP. The order on line and pick up at the store is the worst!! There is always a problem with not receiving the sale price on at least 1 or more products. I have brought this to the attention with the store several times. They refer me to the pick up service at the store (because this is not a Pick N Save problem, it’s the services problem). The pick up service says it’s not their problem and no adjustments can be made. The only way the correct sale price can be adjusted is by contacting the service’s corporate office to see if they will give you the correct price. COME ON! Pick N Save has chosen this service to process on line orders for THEIR customers. When ordering on line your credit card is charged immediately. When picking up your groceries the service will take any manufacturer’s coupons and go back and credit the coupon amounts to your final receipt crediting the new amount to your credit card. If they can do all that, my question is why can they not make the adjustment at the store? If they can charge you, they can credit you. Who’s responsibility is it to accommodate the customer? No one should have to go through the hassle of contacting the service’s corporate office to get your adjustment!! PLEASE!! Someone step up and fix this!!

Tiffani Losoya

2 months ago •

Don’t order dinner items from here after 7pm thinking you’ll get them by 958pm like they said. They like to make you wait until 11pm (yes 11) and just NEVER complete your order. They said they were shopping for my items and then NOTHING. I was left hanging. Careless and inconsiderate. Im also a boost member and that means nothing.

Raf Ritz

8 months ago •

Overbloated management style when really they just need normal workers and not more managers. I constantly see managers standing around having meetings and idling everywhere while lines extend so far out of aisles that we all have to wait 20 minutes to check out. I know this is just a Kroger corporate thing, they tell them to have little meetings every five minutes - but it's incredibly annoying as a customer who just wants to get out of the store. They're always in the way all over, the aisles are very tight. There's never enough cashiers, all the managers could be checking people out instead of talking about random departments that are running fine. The front end of the store is running terribly 24/7 and they need to fix it, all I can suggest is trying to complain to Kroger corporate about your specific store and how horrible the managers seem to be.

G S

9 months ago •

We were there for a couple of items, and went to the customer service counter to ask a question once checked out. There was a man, and two women behind the counter. None of them said hello. I waited, and then “Gracie” finally said, in an extremely annoyed tone, “what’s up?”. I was so taken aback by this, that it took me a moment to respond. I did, and when finished with a transaction- there was no “thank you”, “have a nice day” or anything. You definitely have the wrong people working behind that counter- and lack of management supervision upon bad attitudes. It will be an extremely long time before we decide to go back in, if ever. Suggesting you send them through a customer service class, or get her away from customers. She didn’t have to act that way, and if you see video recording (audio/visual), you will hear that I was polite, used manners, and she did not.