New York Store/Western Outfitters

Ruger Lc9

5 months ago •

John and his staff provide excellent customer service. They accommodate special orders, assist as needed, and are always friendly. Quality and customer service are hard to beat at the New York Store.

Cole Beyer

2 weeks ago •

Great local business with a wide selection of quality outerwear and boots.

Rhiannon Bockus

a year ago •

Always love finding lil treasures here. Always buy my boots here, store is a bit overwhelming with all the stock, but there's something in every corner. Not much woman's clothing but quite a but for men of all sizes! So much to look at! Hats, boots, clothing, dusters, belts, jewelry, a little bit of everything!

Alexandra Bove

a year ago •

I purchased a pair of roper boots about 6 weeks ago that the store owner promised he would ship to me (I live in Seattle). I called the store to check in after the initial 3 weeks had passed as I hadn't heard a peep about my order. The man on the phone seemed to have completely forgotten about the order, but he'd check in about it. Another week goes by and I call to check in and am greeted by a different employee who was equally uncaring and told me she didn't know anything about it and she would call me back (she refused to take my name or number saying she would use caller id)--she never did. I called back the next day and again talked to the owner and all I got was, "don't know what's taking so long." I call back a week later, another rude employee with no information. I've called them over and over just to see if there are any updates or information about my order and every time have been met with uncaring, disinterested customer service. They've not once, between 9/11-10/27 called me with any information to update me with my order. I just called again only to be told that they just can't seem to get the boots and that they would issue me a refund. I looked on the cash register receipt and it says I was charged 174 dollars, when I looked at my bank account, I was charged 184 dollars. I asked what the 10 dollar difference could have been and the employee said they didn't know. I'm sure the positive reviews are true and the selection of boots is immense but the absolutely horrendous customer service and horrid communication has me writing my first bad review. I will never recommend or shop there again.

Jay Brigham

a year ago •

Brand New merchandise, thrift store atmosphere. The staff were inept and had little to no product knowledge. When I asked the girl behind the counter where I could find a boot Jack she didn't even know what it was. Turned out, they were on the counter behind her. Their $10 boot jacks were prices $21, are very cheaply made, and too low to work very well at all.