MVP Airport Parking

Zoe Kedrowski

4 months ago •

Scummy company - avoid at all costs. Really enjoyed using them until the very end. Shuttle service was quick (we were picked up within 15 minutes each way), drivers were friendly. We were about 90 minutes late due to our flight being delayed and they charged us a full day. Tried to explain the situation but they didn’t care - called the manager the next day and was also not helpful. Swiped $45 off of me for our car being there 90 minutes longer, and was completely out of our control. Use somewhere else for parking at SeaTac!!

Karen Steelmon

a month ago •

The driver forgot to drop me off after dropping off and picking up several other passengers. After he passed the last entrance I asked if he was leaving the airport without dropping me off. He apologized and asked me if it was OK he went back to the MVP facility to pick up someone else. I said absolutely not? I have a plane to catch. So I got off when he stopped around the corner and I had to walk back to the airport. Upon my return, when I texted the facility for a pick up, I was instructed to "wave down" the next van. It should not be my responsibility to wave anyone down. I told them where I was waiting. They should stop there. However about 5 minutes later I did see a MVP van and attempted to wave it down. He passed by without even slowing, only having one passenger. When I finally did arrive back at the facility, I attempted to inform the employy on duty about these issued, expecting an applify,, an offer for a partial refund, and a promise to make affordable ro see this doesn't happen in the future. I was courteous in my complaint. However I was met with indifference, lies, argumentative excuses. Because of this, I stated I probably wouldn't be back. To which the employee replied "ok. That's fine", while refusing to look at me. Shameful company and employees. I didn't bother to go to a manager. If employees are trained to behave this way, the manager is a waste of my time. I won't be back.

Kyle Mylius

5 months ago •

Terrible experience. 45 min to be picked up at Terminal and driven 1/2 mile to the lot. 3 calls to office while waiting provided no clarity or explanation, vague excuses about heavy traffic even though I saw other shuttles make multiple passes thru while waiting. After being picked up we learned the prior shift shuttle driver walked off the job before the new driver arrived and there was no manager at the office when next shift driver arrived. One shuttle rider had waited a full hour. Office manager cursing and full chaos when 10 of us arrived to pick up cars. Do not park here!

Kyle Beel

5 months ago •

Our experience was so bad it was almost comical. The employees were bantering and making their voices echo on their walkie-talkies so much that the driver couldn't communicate with them. The driver kept leaving the shuttle every few feet to help with other duties until multiple customers confronted him about needing to get to the airport. Not an exageration, it really took us 30 minutes to leave the lot. He then proceded to yell back at us to get information they forgot to get while checking several people in. On our return trip it took 25 minutes instead of the estimated 10 minutes to pick us up from the airport and when we got our car there was an uncovered cup of coffee in our cup holder that was not ours.

Z L

7 months ago •

They should have clearer instructions on what the steps should be. This is my first time using a parking service near the airport and it was stressful. We booked on Way which had a call shuttle button. When we got our luggage and hit the button to call, the person answering the phone said they are having a busy night and something about my ticket number “can you — your ticket number?” In the chaotic environment at the airport, I couldn’t get what they were saying and read them my ticket number but that wasn’t it. I asked them to enunciate but they got frustrated that I didn’t understand and started repetitively yelling the word I didn’t get which was scary and still not clear what they were saying. In the end I finally got it that they wanted me to text the number. If they just took down the number when I read it, it would take a lot less time. If texting the number is the norm and the step we should take when trying to get a shuttle at the airport, it should be clearly instructed somewhere. I don’t blame the employee as it was indeed a busy and stressful night for them, but the company should make their instructions and what to expect clearer. For example, it seems like we don't really need to ever call shuttle and should just wait at the proper area for it to come on its own schedule? If instructions were clearer, people would make fewer unnecessary phone calls and their employees would be less stressed at busy times.