Kroger

M. Diane Sheer

2 weeks ago •

I always find everything I need at Krogers. I buy a lot of fresh fruits and veggies and they are always fresh. Customer service is excellent. Staff is always willing to help. The store is always meet and clean. The prices are great! Many specials every week. I have always had a great shopping experience at the Kroger in Oxford, Oh.

Lyda Ngin

a month ago •

I am writing to share my personal experience with the staff at Kroger on Locust Street, which, unfortunately, involved instances of racism and microaggressions directed toward Asian customers. During my visits to this store, I was deeply disappointed by the behavior of the employees, particularly at the Starbucks counter and self-checkout area. Instead of providing a welcoming environment, the staff's actions conveyed a clear sense of unwelcoming and discriminatory behavior toward Asian customers. The instances of racism included the following: - Hostile and disgusted facial expressions directed at us. - Ignoring and rejecting communication with Asian customers. - Turning their backs on us while we were speaking. - Neglecting our requests and showing a lack of attention when we asked for support. - Repeatedly asking us to repeat a simple coffee order multiple times. Unfortunately, I do not recall the names of the specific staff members involved, but the negative atmosphere and hostility were unmistakable and unforgettable. My intention in writing this review is not to create issues but to highlight a serious concern. Every customer, regardless of race, deserves respect and good customer service, especially in a reputable establishment like Kroger. Given that this branch is located near Miami University, an institution known for its higher education standards, such behavior is particularly disappointing. It is a shame to see such a low point in customer service, reflecting poorly on the staff's education and training regarding respect for others. I urge Kroger to address and improve this situation, as Asian customers, like all customers, deserve to be treated with dignity and respect.

Diane Huffman

a month ago •

Update: Sherri in the pharmacy is amazingly compassionate. I stopped for my premed on the way to an emergency dental procedure and found they were closed for lunch between 1 and 1:30 which would have made me late for my appointment. She heard me calling my dentist and dropped everything to help me! Thank you, Sherri!!! We are so lucky to have Kroger in our community. I especially thankful for the help, smiles, and efficiency of those who work there. The crew behind the service desk are the amazing!

Jeffery Totten

3 months ago •

Kroger is ok for what it is, which seems like less than it used to be. They used to be cheaper than other retail/grocery stores. But as of late, they are no longer the cheapest option. My family has found that Walmart has become the cheaper option, especially when it comes to groceries and cleaning supplies.

Dee Bear

4 months ago •

I love Kroger, but had to share my disappointment with a product. I've also loved Stouffer's frozen meals for years but was horrified with the change to their macaroni and beef. Where'd the macaroni go? I pulled out all the noodles and put them in a small bowl for this photo. The rest was sauce and a few broken noodles. How they can figure 30% more beef is another mystery. Shrinkflation is real.