Hyatt Place Herndon/Dulles Airport-East
What people are saying
I just checked in and our room is absolutely beautiful. Quite large and nicely furnished and decorated. Waiting for the shuttle to go to Dulles airport to pick up my friend who's flying in from Ireland. Sarah at check in is a sweetheart & so funny!! Our shuttle driver Mark, was so sweet & very knowledgeable with the area & got us to & from the airport, then later took us to the Clocktower center, for us to eat at Ned's Irish Restaurant. Fabulous man! Looking forward to the complimentary breakfast in the morning. 100% recommend Hyatt Place Herndon/Dulles.
Highly recommend! Excellent service. The employees went above and beyond. The woman at the desk took the time to explain which shuttles I would need to take after returning my rental car (which she may have had to repeat a few times since I was exhausted.) The rooms were wonderful. Clean and quiet.
During my stay, I noticed visible mold growing on the air vent in my room. This is not only unpleasant to look at but also raises serious concerns about air quality and cleanliness. Mold can trigger allergies and respiratory issues, especially for sensitive guests. This should be addressed immediately as part of proper room maintenance and sanitation. I strongly recommend the hotel management take corrective action to ensure guests have a clean and healthy environment.
Extremely disappointing front desk experience From the moment I arrived, the customer service was unacceptable. There was no one at the front desk to greet guests, and I waited about five minutes before the host, Terry, finally appeared — on his phone. He didn’t make eye contact, didn’t greet me, and showed zero professionalism or courtesy. When I asked about multi-night parking, he cut me off mid-sentence and told me to “ask whoever’s here tomorrow” instead of taking the time to explain or help. His tone made it clear he didn’t want to deal with me at all. When I asked a follow-up question about the shuttle service, he seemed even more irritated. Moments later, another guest walked up, and his entire demeanor changed — he greeted her immediately and was suddenly polite and attentive. The interaction felt dismissive, arrogant, and frankly uncomfortable — almost borderline discriminatory in how different the treatment was. I’m not sure if he was having a bad day, but it completely tainted my impression of the hotel. On a positive note, the rooms were clean, comfortable, and spacious for a short stay — but the front desk service was terrible. Management needs to address this immediately if they care about guest experience.
I was a guest the Hyatt Place Hendon/Dulles Airport - East on Friday September 26th. I wanted to give you a heads up about an issue I had at the hotel. At check in, they never asked if I had a car and needed a parking pass. I came out of the hotel on Saturday AM at @ 8am and my car was nowhere to be seen.. I went to the front desk and asked them if it was towed. The clerk was very unhelpful and very disinterested in my problem. I told them I was never asked about the parking pass the previous night when we checked in. My colleague wasn’t asked either and the same with another person in our group. They didn’t get towed, but I did. I asked the clerk for the name and number of the towing company and it was like I was bothering him. I also asked if the hotel shuttle could drive me to the towing company, and he chuckled and said no way. “We don’t do that”. I went to the towing company via Uber. It cost me $210.00 to get my car. I spoke with Rachel, The manager at the hotel, about the situation. She stated that since signs were posted in the lot, it wasn't ytheir problem and they "did their job". Well, they didn't. Not one of us who stayed there was asked about having a vehicle at the hotel. The lack of any concern about this situation is appalling. I am not a local resident who was illegally parking in your lot. I was a GUEST on your property who was never informed about the need for the parking pass at check in. The clerk who checked me in never even stood up to address myself and the other person I was with. This either shows a lack of training or the lack of concern for taking care of your guests. The group I was there with, books many hotel nights on your property. They have stated to me since Saturday, that they will now be finding a different hotel for their event bookings. The lack of concern and the flippant attitude of "we had signs posted" is rude and a symptom of the lack of respect for guests. I will be filling a complaint with the better business bureau as well as posting reviews for your property in any medium I can find.
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