Hilton Washington Dulles Airport
What people are saying
This stay was extremely disappointing and not what I expect from a Hilton-branded hotel. The airport shuttle was over 30 minutes late, leaving me standing outside in 30-degree weather with no communication or updates. When it finally arrived, the driver said he could not help load luggage, so I had to lift my own bags. Once at the hotel, I discovered there was no convenient access to water, coffee, or snacks for most of the day. Breakfast ends at 10 a.m., and nothing else opens until after 4 p.m. There are no restaurants or stores within walking distance, so if you want a coffee, tea, or snack, your only option is to take an Uber and leave the property. The small gift shop feels more like a five-and-dime store with limited, overpriced items. The room was not properly cleaned or updated. I found socks left behind by the previous guest, the shower curtain was torn, there were no outlets near the bed, and the bed was very uncomfortable. The entire hotel feels very outdated. The hotel advertises a spa, which is misleading. It’s a tiny, cluttered room that resembles a makeshift home salon rather than a real spa. Breakfast was basic buffet only, with no made-to-order options. Overall, this property relies on the Hilton name without delivering Hilton-level service, cleanliness, or comfort. I would not stay here again, even if it meant staying farther from the airport.
If I sound negative, I ask that you click on my profile and look at my other reviews. I like to support small businesses that go above and beyond. I don't bother reviewing a fast food place for example. I realize that prices in the Washington DC are going to be high but this place was a huge disappointment. Our room had a late 1980s vibe and not in a cool vintage way. We paid extra for an upgraded room and it was very outdated with wallpaper peeling, torn curtains, no mini fridge when smaller rooms had them. But the room pales in comparison to the poor attitude of the staff. The waitress in the restaurant was nice and the bartender in the bar was nice. Most everyone else could care less whether you're there or not. The young lady at the front desk was very dismissive of questions and borderline rude. Use it as a necessity if you have to be near the airport. Spend more and stay somewhere nicer or try to get further out of DC. This place is not worth it.
Nice hotel. Bed and linens great Very very quiet, even with the airport astonishingly close by. Furniture needs to be replaced a bit worn. Nice to have a bar and restaurant on site. Excellent service.
Honestly, one of the worst Hiltons I have been to. The mattress was hard as a brick with a paper thin pillow topper. I would guess 1/4 inch thick. Kazi at the breakfast counter is so preoccupied with her phone, that all 3 morning she was playing with her phone for several minutes before I cleared my throat. The only saving grace here is the evening restaurant. Food was great, staff was attentive. Saved this from being a 1 star. The restaurant alone is 4-5 stars. Im expected to come back to Dulles several times this year, I won't be staying here...which says a lot because I select Hiltons whenever I travel because of the consistent quality.
We had to stay at this hotel due to our flight being delayed. It is beautiful on the inside. The bar area is nice as well. There was only one person in the kitchen cooking, and she had to deal with a rush of airport patrons coming in. I admire that kind of work ethic. My fiance loved his burger! The drinks at the bar were good as well! I got one of their seasonal drinks. It was so good. He had a rum and coke. It was STRONG 🤣 The room was spacious. They let us stay an extra hour after check out since the flight left later that day. During check-in, there was no attitude detected from the front desk staff. In fact, she was extra kind and gave us a bottle of water. I would like to stay here when I can experience the hotel in a more leisurely way. It was an absolute privilege to experience this hotel.
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