Hilton Garden Inn LAX/El Segundo
What people are saying
The hotel is super close to LAX, you can easily drive there or book the free shuttle offered by Hilton Garden Inn. It's currently under renovation, so some facilities were temporally relocated (like breakfast area), but there was no noise during our stay. Reception area was a bit dusty and with renovation ongoing, but nothing that bothered too much. The room was recently renovated and super clean! Very spacious, super comfortable bed and no noise from outside - we were located on ground floor and could sleep all night. The check in staff was super friendly and helped with all questions we had! If you need to be close to LAX, it's a great stay for the price offered!
Hotel is located next to a very loud train. Be sure you ask for a room not in the range of 101-109, 201-209, or 301-309 (odd numbered rooms). These directly face the train station and you WILL hear a chiming bell from the train and an announcement every 5-10 minutes. Service was great, they moved me the next day and gave me another nice room. Shower was cold and I had to wait a few minutes for it to warm up though. Otherwise a decent experience. Parking is $25/day for their lot. Street parking not really available.
Last minute stay. Stayed the night before flying out of LAX, hotel was under construction but it did not effect our stay in any way. Room was comfortable, waters were already placed in the room & as a Hilton honors member that is always appreciated. Shuttle is by reservation, easy to use. Driver asked what airline we were flying and dropped us right in front which was convenient. Only downside to the shuttle, is it is not 24/7 & you have to pay if you're using it before 6am. Luckily again, we were not effected. Would stay here again if needed.
We decided to book 2 rooms here despite the bad reviews and they did not disappoint! Emma at front desk was above and beyond helpful and courtesy! She took care of all our needs and she did her job well! Great job Emma! The hotel was beautiful and comfortable! Our room was very clean and spacious..Great experience!
Flew into LAX on 6/7/24 & stayed at Hilton El Segundo for an overnight layover; as a Hilton’s member, the location and price was worth the night. There was ongoing construction but had no effect throughout the night/into the morning. The only complaint and reason for 4 stars is the transportation dispatch person, Jacob, is horrible. Upon arrival into LAX, he was very rude and would cut me off when I asked for guidance arranging transportation to the hotel. He was not clear with instructions, as I’ve never taken a hotel shuttle from an airport, so it prompted me to call more than once before we were able to finally find the hotel shuttle pick up; the first time, he said to call once we have our bags. The second time, he said to call back once we were outside. The third time, he said to find a specific terminal and call him then. Finally, after the fourth time- we called again and he spoke with such a condescending tone because we didn’t originally go straight to the terminal before calling the first time. Again, had he explained all of the that from the beginning, we wouldn’t have gone all around. I’m not sure if transportation dispatch is employed by Hilton themselves, but if so- they need to hire someone who actually has better customer service skills because Jacob was not it; if the job seems like a nuisance, maybe he should find another. That aside, would recommend Hilton El Segundo for short term stays.
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