Hertz

Hassan Aldarbesti

a month ago •

I recently rented a car from Hertz at San Francisco International Airport (SFO) and was extremely disappointed with the experience. Despite being a Hertz President's Circle member, my status was not honored. I expected a smooth and premium experience, but instead, I received a vehicle that was clearly overused and had high mileage. The vehicle had significantly higher mileage than what I would expect from a rental, especially from Hertz, which typically prides itself on offering newer, well-maintained cars to its loyal customers. I hope Hertz addresses these issues at their SFO location to prevent other customers from having similar disappointing experiences.

Julia

2 months ago •

Best experience ever! We rented a car here about a year ago and got a free update! We got to drive a brand new mustang. Big thanks to the guy, who made this possible:) After our long flight we didn’t quite understand what that update meant; it took us to stand in front of the car to realize how generous that was. The mustang was absolutely the highlight of our trip and was so much fun to drive. Thank you for that experience!

Mahyar Ghorbanian

a week ago •

Absolutely appalling experience at Hertz SFO airport location. As a Gold Member, I booked my car two weeks in advance through my Delta Airline membership, which supposedly offers a partnership discount. Upon arrival, I endured a painfully long check-in process and stood in an excruciatingly long line. The agent I finally encountered was shockingly rude and completely unhelpful, openly questioning my discounted rate and implying some sort of error in their system. Matters only worsened when the manager intervened, abruptly canceling my reservation on the spot and insisting I rebook at an exorbitant rate, five times higher than my original price. This outrageous behavior wasted 2-3 hours of my time, significantly delaying my business trip. I was left stranded at the airport, forced to find an alternative rental company at the last minute. The complete lack of professionalism and empathy shown by Hertz, especially towards a supposed "Gold Member," is beyond unacceptable. Their terrible attitude, utter disregard for my situation, and total absence of customer care are inexcusable. Do yourself a favor and avoid renting from them at all costs!

ryan jones

3 weeks ago •

As a five star member, I would like to be able to come in, choose a car from the five star row and leave, that’s what’s advertised and today I was told that I couldn’t choose my car, because I had moved states and gotten a new drivers license. I could rent a car but not choose my car. When I rented from national post move and they just took my new license and honored my membership no problem. On this rental with Hertz, I called the gold desk they updated the account and said that I should be able to go back to the front desk and choose my car. They directed me to the manager who politely said they could t do anything since the card was already charged -even though I hadn’t left yet. This isn’t the first time hertz has failed to honor their gold star program for me. Pretty disappointing service. ——- edit: I hope you do discuss this with your local management as you say. However as another reviewer with president status had the same experience three weeks ago, and received the same response, I doubt anything will actually be changed. For myself I’m done with hertz for a while. I’ll be renting with national on my next trip.

Ho Anh

a week ago •

The folks in the garage where the cars are shuffled around are amazing. They're very helpful and are willing to help you when you have some kind of problem. The desk jockeys at the front desk on the other hand are the laziest sacks I've seen at any car rental agency. Continually passing the buck up to the manager, who themselves didn't want to help. I commend them for being able to at least collect a paycheck, so that they can afford to drive home, so that I won't have to look at their faces. Give the jobs to people who at least appear to push buttons on a keyboard, even if they're scrolling TikTik on their computer's web browser.