Hertz

larry gocha

12 months ago •

Long story short. My mother needed a car in a hurry. Her vehicle broke down and she needed something to transport her granddaughter to and from school, plus other very important things. She also needed a car with enough space to haul her cello around. Without hesitation they had one available for her and at a great price. Thank you so much

Dave Kiser

a year ago •

Rented a car from them. Didn't notice until the following evening that it was leaking oil. Now we have two spots on our driveway. The one spot next to the line in the driveway is from about 23 hours of sitting (pretty sure the size difference is because the oil ran alone the line), the other from just 10. This is not an insignificant leak. Edit: my wife moved the car to the street to get a photo. Twenty minutes later, she moved the car again, to see how much had leaked. The spot under the car was two inches in diameter. Hertz gave her a new car. That's the minimum they should do, so my rating stands. I'm having trouble believing they didn't know the car leaked.

Emily Baker

10 months ago •

HORRIBLE! I never, ever write bad reviews about any business but that was a horrible experience. I had a 6pm pick up, and the place was closed?! How do you close before a pick up is supposed to happen? I called the 1-800 number and no one can help me.. they have no cars for tomorrow and if I drive to the airport I have to pay an extra $150 for the same reservation?! Now I am without a car for my Thanksgiving vacation.

Albert H. Li

9 months ago •

I am a Hertz President Circle member and I always choose Hertz when I can. I did an one way rental from DTW to this location. When I arrived the location at 5pm, doors are locked. I waited more than 15 minutes until someone showed up without even saying sorry. To be clear, this location closes at 6pm not 5. Even worse, one day after dropping off the rental car, I find that the contract still remains open, and they are still charging my credit card. This is the worst experience I had with Hertz and I suggest the main office take a look at this location.

Tina Ziemek

a year ago •

I arrived and they didn't have a car for me. Worse is how they handled the situation, they literally highlighted the number on the pamphlet and said there's nothing they could do. That it was my responsibility to call before I reserved the car to make sure they could accommodate my last-minute rental. I get I should have called, but their response was the opposite of what customer service should be. I took it upon myself to call another Ann Arbor Hertz location (East) and the employees over there were exact opposite to Jackson's. I will avoid this location and only go to East.