Hertz

Shawn Sumii

2 months ago •

Great experience, got picked up in a clean car, friendly customer service, helpful during whole prcoess. Kyle very kind and assistant was helpful as well. Thank you for giving me a great experience throughout my rental.

todd searles

9 months ago •

It is apparent that employment with Hertz has reached a new low with a single requirement... The ability to fog a mirror! The employee at this location, John, had the personality of a dead fish, which is quite a skill for someone dealing with customers on a daily basis. The experience commenced with a vehicle that reeked of smoke, and went precipitously downhill without an ounce of intervention from anyone at Hertz including but not limited to Mr. Personality, John. The vehicle was rented for four days, and on day two the vehicle became incapacitated at approximately 8:30PM with a flat tire, and the vehicle had no spare tire. When roadside assistance was contacted they indicated it would be a two hour wait for the vehicle to be towed, and the only way to receive another vehicle was to wait and ride with the tow truck driver to the main location at the Denver International Airport, which would have been an approximate 3 hour period that excluded an additional 45 minutes to return to my home on the opposite side of town. They provided no other options that evening and presented an overall attitude that demonstrated a complete lack of accountability or responsibility for Customer Service. That evening when I returned home I contacted Customer Service to only be transferred twice by rude, inept, and unprofessional Customer Service personnel. The following day I spoke with several other Hertz employees, including John from the original Hertz location where I had picked up the vehicle. Unfortunately, John provided zero Customer Service skills and appeared irritated that he had to deal with the situation. After multiple conversations, and numerous wasted hours on the telephone, I decided not to have the vehicle replaced and requested a refund of the two remaining days including prepaid fuel. John couldn’t make the simplest decisions, and deferred everything to a supervisor, Tyler, who was difficult to contact according to John because of a “busy schedule”. According to John, his supervisor wouldn’t approve a refund because the vehicle had been prepaid online, which was handled by a third party vendor that made refunds impossible. His best option to resolve the issue was a $50.00 voucher towards a future rental, approximately 30% of the actual loss excluding any good will for the serious inconvenience and horrific Customer Service... Why would I want to use Hertz after this debacle? It seemed as though I was working with a fly by night car rental company instead of Hertz. I attempted to contact senior management, and after a couple more telephone calls I reached the Director, Mike, at the Denver International Airport location who was apologetic, and assured me that he would help resolve the issues. Unfortunately, a week has passed, and Mike has exhibited zero follow through on his promises. After a final call with John, and nearly 4 hours of telephone conversations with Hertz employees, my deposit was returned but my credit card was charged 100% of the original cost without any refund and/or any other form of consideration for the lack of use of the vehicle for 2 of 4 days, and all of the other inconveniences. I finally decided my only option was to dispute the charges with my credit card company. We’ll see what happens, but I certainly wouldn’t recommend using Hertz until they resolve their incredibly high degree of incompetence that transcends throughout the organization. UPDATE: 01/06/2020 I just received a Invoice from Hertz stating that I owed them $96.52, which was the amount I disputed with my credit card company. Interestingly, Hertz failed to provide a response to my credit card company that rendered a favorable outcome for me. It is clear that they have completely ignored the dispute and now are threatening to report my account as delinquent if I don't write a response as to why I don't owe them the money stated on the Invoice, which is precisely what I did for my credit card company. This is absolutely preposterous, and without question unethical, and merely a bullying tactic by Hertz... Absolute, SCUM!!!

Christina Chow

7 months ago •

Friendly staff, I absolutely loved the rental I got... now I need to buy myself one haha

Maggie Halmo

a year ago •

There's only one employee at this location and he lacks patience, customer service and personal and professional tact. He spoke over me for the majority of the conversation and then hung up on me. Prior to that he berated me for asking questions, telling me he was too busy and it was not that complicated. He said he did not have a supervisor I could escalate to and to figure out what I was doing a call him back. Horrendous. Can one give zero stars?

Eric Ebel

a year ago •

Waited about 15 minutes for someone to even show up at the desk, no sign saying when they would be back and no other way to contact them. It's almost as if no one works there. The guy finally decided to show up, at which point he stated that I had a reservation, but they had no cars to rent. He did not offer any alternatives, didn't check with other sites, didn't bother to try to find any sort of solution and just started blankly at me like it was my problem that he was incapable of performing his job. Well done hertz, failure on multiple levels. What exactly does that guy get paid for? Complete and total incompetence and lack of customer service? Bravo. I'm glad that the several thousand dollars in rental fees will be given to someone else. Pathetic.