Hertz Car Rental - Naples Local Edition

Gordon Vanscoy

6 months ago •

Have never been treated so rudely when renting a car. Gentlemen at the counter moved so slow and clearly cared nothing at all about customer service. My car was not ready despite receiving an agreement and he wouldn’t even give me an estimate on how long it would take. Just dismissed me. Have been a Hertz customer for ages, so many good experiences even in bad circumstances, but here in Naples, rent with Avis! They are kind, helpful, and welcoming.

Monica Angers

4 months ago •

I rented a car from Hertz in Orlando, Florida drove to the Napes location the same day and returned the car. Hertz is now saying I returned the car 8 days later (I was no longer in the state of Florida) and being charged an enormous fee because of the incompetence that Naples Hertz showed. I rent cars all the time for work and never have I had such an awful experience than I have with dealing with this car rental/return.

Robert Thurston

a month ago •

Don't rent from Hertz. They totally let me down when I was counting on them. Front desk girl at airport told me I would have 17 footer truck on said day and I called and came in a couple of times to make sure the truck would be there and today went to make sure it would be available tomorrow and they don't know where it is. These people will screw things up every time.You lost my business Hertz.

MDS

5 months ago •

I’ve been trying to reach irbe. For 3 months. She said she got everything figured out. That she would call me by end of day if not the following day. Took 3 weeks to reach her of constant calling. She agreed that the issue was on their end and now I’m being charged $4000. After 3 weeks of then trying to get her to call me she accidentally answered, said I got it all done and taken care of you are good to go. Finally thank god right. Nope yesterday I got a bigger fine and bigger bill but because it isn’t her money or her life she could care less I asked for her to call me today and yesterday and guess what she’s so busy!!!! Ya know because it’s a really demanding job for her. What does she do there ??? Corporate needs to reevaluate her as an entire individual. I hateeeeeeee this entire company due to just dealing with her and her work ethic. But not only that when hertz gets sued by me you can blame the lawsuit on her. She’s truly the root cause of problems for this entire company.i also hope someone from corporate sees this so you can listen to the voice recording of her admitting fault and I’m being penalized

Ayler Cruz

5 months ago •

I don’t leave reviews often but this place definitely deserves one. Called 10x times attempting to speak to a local agent. Kept ringing and no answer. Last attempt, they picked up and hung up as quickly. After reading the rest of the reviews here, as a President Circle member, I’ll take my business elsewhere.