Hertz Car Rental - Napa - Soscol HLE

Marco Crispim

in the last week •

I had a very good experience renting a car with Hertz in Napa. I rented through uber and everything went smoothly. I even asked to arrive an hour later than planned and they were very flexible. Jess's service was very friendly. I have no hesitation in recommending this place and will rent from it again if I need to!

Melodie Durham

a week ago •

The people at the Hertz office in Napa are very nice. Even though we had a small glitch - when their corporate office promised a car that they didn’t have yet - a very kind young man gave me a ride home and then back when the car arrived. I wasn’t particularly happy when I arrived to find the rental wasn’t there when promised, but these nice folks turned an irritating situation into a smooth morning.

Rudy Angeles

4 months ago •

I rented a car at Hertz. HORRIFYING EXPERIENCE. I was quoted a daily rate of $26.95, for a compact car (I have Hertz document support). Instead, Hertz charged my credit card a daily rate of $30.55. A CON JOB & DISHONEST PRACTICE. Then, Hertz gave me my rental car/remote key. They NEGLECTED to tell me the car was an EV (electronic vehicle). I NEVER DROVE an EV! I had NO CLUE how to start this car. It took 3 Hertz employees to start this EV. Like me, the first 2 employees DIDN'T know how to start this EV, either. 3rd employee FINALLY succeeded. But not many people know how to operate an EV. What if I planned to drive to Las Vegas? I definitely wouldn't want an EV to get me there. I would get stuck in the desert looking for a charging station. Then, I would have NO IDEA how an EV charging station works. The EV DASHBOARD was new/confusing. Hertz's practice of renting EVs to UNKNOWING drivers endangers lives on the road & can also result in major inconveniences to its customers' travels. Hertz MUST inform renters reserving cars that they are being reserved/getting an EV. Also, good luck contacting Hertz Napa office. They RARELY EVER answer their phone. Note, Hertz now has your credit card info on file. Hertz WILL charge you WHATEVER amount they DESIRE from you. Hertz is TOTALLY DISHONEST, DECEPTIVE, & HIGHLY IRRESPONSIBLE. I will NEVER rent at Hertz again.

Clint Leer

2 weeks ago •

One of the worst customer service experiences I’ve ever had. I had a reservation for 9am, they didn’t have my car ready for over 2 hours causing us to miss a large group winery tour costing hundreds of dollars. Meanwhile, the workers could not have been more rude the entire time. Just horrible customer service, yelling at us for nicely asking for updates, giving us different answers every time, and laughing about our situation in front of our faces. Horrible, horrible experience.

Mista Amazin

5 months ago •

Tried to rent a car for Uber/Lyft earlier this week. Before I came down in person I was told over the phone that I needed a $200 deposit & $260 to rent the car itself. When I came down with my mom I was then told I needed $500 deposit & $289 for the car... misinformation! Left with the car to get an inspection from jiffy lube for Uber/Lyft they couldn't approve me with an out of state license plates so I immediately took the car back & ask for a different car with California license plates with roadside assistance & insurance I was then denied & told it was because of the way i paid. Then asked for a refund was told the whole process would be voided. Long story now my mom's bank is involved because they refuse to properly refund the money back. Lawsuit! I wouldn't recommend this Hertz to anyone totally unprofessional!