Hertz Car Rental - Ankeny - Karl Chevrolet Hle

Ry M

a week ago •

Terrible place to rent a car.. the business is a mess, nobody knows what's going on. The employee look like they just woke up and sobered up. The vehicle I picked up had no gas, was dirty on the inside and out. I would definitely look around before renting from this place... very disappointing!

Kollossol

3 months ago •

I wish I could give 0 stars. I rented via my insurance carrier, and my insurance carrier paid 100% of the charges. Initially, I was billed 5x the deposit, extra charges were added that I didn't ask for, nor approve. Then refunded, then 2 months later they charged me an extra $175 for absolutely no reason. Customer service is non-existent. The customer service from this office, has been poor at best. Not impressed, will NEVER use Hertz again.

Anthony Frein

a month ago •

Called less than 12 hours before my prepaid reservation to tell me that they could not fill my reservation and I had to call their 1-800 for a refund. I am now scrambling to find a rental for vacation. I wish I could give 0 stars.

Laura Angove

a month ago •

Hertz does not exist at this location and it took us an hour to find a place to return car! I am sure they will have some automated message but we could only get ahold of them using the emergency number. Do not use them!

Beth Shanks

6 months ago •

The employee we dealt with should be fired. We had a reservation at 6:00 p.m. on January 18, 2024. We selected 6:00 p.m., as that was the suggested time in the box and it was what time we needed. However, it was a snow storm, so we couldn't travel to the location as fast as normal. We were driving from Webster City, Iowa, about an hour away. So on our way I tried calling the Ankeny Hertz and received no answer for about three times, and then finally someone answered. I explained our circumstances and indicated we would be a little after 6:00. The employee indicated he would be able to help us if we got there by 6:00, as that was the time they closed and that he would be leaving then. There was no talking him into staying just a little past 6:00 due to the snow storm. He did, however, volunteer to cancel our reservation for us. I was furious. We needed to leave that night and already had a location in Ankeny at a friend's to leave our car. So basically we were forced to scramble to find another rental car with a different company other than Hertz, which was at the Des Moines airport, and had to pay to leave our car at the airport parking. We will NEVER use the Ankeny Hertz car rental!