Hertz Car Rental - Addison - Midway Road HLE

Yann Lemonnier

a week ago •

if I could put zero stars I would. I booked a van few weeks prior the day of pickup. 20 minutes before picking up, I received a phone call from the agency staff telling me there is no van available. I asked for an alternative and the asnwer was - no alternative at this price. and the person hang up... so if you want to be hang dry with your rental , this is the hertz agency to go.

Name

a week ago •

When you make reservations & when you arrive they make you wait 30 mins to wait on vehicle. I do not recommend especially when you are ready to go and you just off a flight and they pull different stunts. They only have two people working with 6 computers and a long line.

Keith C

a month ago •

I had a great experience at this Addison location. I live in Plano but came here because the rep at the Plano East location was forcing me to buy Insurance that I didn't need. I came here and had no problems. I interacted with a guy called Riac. He is tall black guy, very professional and straightforward. Riac did not force me to buy insurance. I had no issues renting the vehicle and no issues returning the vehicle.

Alec

a month ago •

This location is a scam. Shows cars available on their website but they have none on the lot. Luckily I rented through Expedia and they were able to get me a full refund. That is after I wasted two hours waiting here for them to get me a car that never came.

Rod Simmons

6 months ago •

This place is an absolute dump! All these reviews are nothing but the truth. DO NOT rent from this scam business. I was put in a car through my dealership. A week after it was returned I get a toll bill taken from my card with the tolls equaling $25 but a convience fee of $110?! After numerous attempts to contact about this issue and once getting flat out hung up on, still have not reached anyone. Looking through the reviews I understand this is how they try and be slick with fleecing customers money into their pockets. Go anywhere but this place. Thieves stealing peoples hard earned money.