Hendrick Medical Supply

Merrifae Rusk

a month ago •

I guess this place makes plenty of money without my business. My doctor sent a prescription/orders for some DME but I have not heard from anyone about getting it despite my calling 2 weeks ago to find out my info was lost. I had my doctor resend it and was told her nurse talked to someone at Hendrick Medical Supply. I even sent an email to patient relations because no one ever answers the phone or returns messages. I'm already unimpressed with anything with the Hendrick name on it as they provided incompetent care to my mother in 2021 that resulted in her death. I'll be taking my business elsewhere.

TuberJ07

9 months ago •

My first CPAP experience was great. Got the machine quickly and received reminders about replenishing supplies (filters, mask, tubing, etc.) However, five years later and since I've been on my new machine, I have received zero reminders. I went in to the office in person and got supplies (waited forever) and was assured that I would start getting the auto-remind phone calls again. Never happened. I went in again on October 3rd and there was one lady working out front...she was delightful and was willing to help. She updated my information and asked if I needed supplies, which I did. However, since she was the only one there, she asked if it would be okay to ship it. I said yes. Now it's been nearly a month and still no supplies. TERRIBLE!!! Follow up: Here it is 22 days since I met with them...when I call, I only get voicemail. 2 calls later, still haven't received supplies or a call back. Beyond ridiculous. Makes one wonder what would be happening if I had a medically fragile situation....would I get sick? Die? What's their responsibility here?

Leyton Leslie

3 months ago •

Cpap mask broke so I needed a new one asap, checked their website which said they sell cpap masks, get to the store and there are no cpap masks and the cashier says cpap materials can’t be sold without prescription (COMPLETELY false I’ve bought multiple materials from cvs)

Jamie Sipe

4 years ago •

My sleep apnea equipment has been topnotch. The folks at HMS punctually remind me when I need to restock. Any time I call they are helpful. Twice I've been in Abilene and actually visited their facility, I found them to be professional.

Annabel Aguilar

9 months ago •

Now I understand the low ratings ..I should have seen them before I used them...I will never recommend this business to any one..wish I could lower rating, ut would be a negative...and the employees are so uncompassionate, kmon Hendricks step up your game