Firehouse Subs West Park Plaza

Casey Russell

a month ago •

I know that anyone that reads this that is affiliated with this location will even care what I say but I'm saying it anyway as a fed up consumer. First off, we came here 35 minutes before closing. Not the optimal time to come to a fast food establishment but we were hungry at it was near. A female (hope I'm ok to assume gender here in this woke era) behind the counter sneezed and then proceeded to wipe her nose. We approached the counter to see if she was prepping our food. The person in charge said she wasn't. Either way, she was behind the counter with our food while it was being prepped, whether she actually touched our food or not I felt as someone with common sense and courtesy to at least walk the 8 feet to the sink to wash her hands but I'm guessing that was too hard and too much to ask of this individual. I mean wouldn't that make sense? Anyhow, I want to thank this location for helping me to not spend money on any fast food establishment in the future. It is a proven fact that these days people have no decency and I feel no shame in leaving this review. Whether someone eats at this location based on this review is not important but you should know that decency and common courtesy are a thing of the past. And fast food workers want more money? If you get a raise none of that money is coming out of my pocket ever again.

Bucky Jones

4 weeks ago •

I love the subs here, best in town but when I pick up and drive 15min across town, I expect to get my pickle, that I clearly checked when ordering on-line. Maybe 1 out of 5 orders they may get it right. I check my orders when I pick up but my wife usually grabs it on the way home and has the kids, so it’s the last thing on her mind. Sandwiches are great but the kids working there aren’t that friendly and seem to not know what a pickle is.

Ed Gardner

a year ago •

Wife and I stopped here for a quick bite on our way through the state. She had the meatball sandwich would she loved and I had the new smoking triple stack sandwich which was excellent. Clean facility, nice staff, quick service. Used to eat at Subway, but find Firehouse subs cost just a little bit more but the quality is so much better.

James Fields

5 months ago •

Firehouse has been my favorite sub place since I lived in Jacksonville, Florida and they were on every corner. I was lucky enough to have one open in Madison, WI within a month after moving there in 2015 so I didn’t have to give up hearing “Welcome to Firehouse” when I walked in. Until I moved to Paducah recently, that is as I have never heard it here and I eat there at least 3-4x per month. This location isn’t interested in welcoming its customers apparently. My most recent visit was to take advantage of their Valentine’s Day email offer. The young woman working the register was literally trying to be rude. It was clear she had no respect for me as a customer or a person. It was also very clear that a she could not wait for our interaction to end. There was no issue or drama, it was a lack of any kind of customer service. I watched her laugh and joke around with her coworkers but anytime a customer approached her it was stone faced and intentionally unfriendly. That’s not who you want taking orders at a restaurant. My order was also incorrectly made. I had to drive back and respectfully asked for a new sandwich. Again, there was no drama or animosity but the words “I’m sorry”,“thank you”, or anything else was ever said. Just, dead silence. I’m going to miss having Firehouse regularly. The food is great but your employees don’t like customers. Good luck with that…

Robert Kaler

2 years ago •

Hadn't been in a long time but it was still really good! I wish they still had the giant rack of hot sauce like the locations I visited in the past, but I understand they probably can't have that right now because of the pandemic. They'll give you hot sauce if you ask but they only have one type and it's pretty mild. There was a spotlight for an actual firefighter on my cup honoring his work, I thought that was really cool. Still good deals on subs too, and I'm happy they have the Coke Freestyle machine!