Enterprise Rent-A-Car

Kassidy Nance

3 weeks ago •

Overall, the people are awesome, the pricing and fees are not. This location was so welcoming to me, and Gavin specifically did everything he could to accommodate me for a rental car! For his personality alone, he deserves a raise! I have phone call anxiety but talking to him was like talking to an old friend. Great customer service! This location does rent to 21-24 year olds, but there is a $25 fee per day. I understand most places have some kind of fee for underage drivers, but in just 8 days that's an extra $200 on top of the rental price. This might be fine for a weekend trip, but if you're renting because your real car in the shop indefinitely, then it adds up quick. There's also a $300 (refundable) deposit I wasn't aware of until literally paying upon pickup. Glad I had that much balance left on my credit card, otherwise I would've been screwed! They put me in a 2024 Nissan Sentra with about 10,000 miles on it, and it's one of the nicest cars I've ever driven, so clean and smelled great, drove like a dream too. I hated having to take it back early, but I had to switch to a cheaper rental company out of town. Whenever I'm 25, I will definitely use Enterprise again, it's just not the best place for younger drivers on a budget.

A&M petsitting

a month ago •

Please trust me when I say, go ANYWHERE else but here. - my rental car was infested with fleas and smelled like marijuana. - the woman who workers here is EXTREMELY rude. She claims to have worked there for 7 years and I have no idea how she hasn’t lost her job yet. She won’t let you speak while calmly bringing up a concern, and will yell over you the whole time. I’ll be speaking to corporate about this. - you may be promised a reservation, or that a car will be ready for you, but it’s not, and they’ll make up about every excuse in the book. - they refuse to honor their contracts Ryan is actually a decent worker here and I don’t know how he puts up with working for this place especially with how bipolar the manager is. He’s friendly, well mannered, and smart. I’ll drive to Birmingham location before I go here again. The flea infestation is just disgusting.

Kayla Brown

a week ago •

OMG Heather at the Anniston location is superb. I hope she is in a management position if not she really needs to be. Her customer service is on point and not something you get anymore these days. She truly seemed to enjoy her job and care about her customers. This girl here needs a raise or promotion!!

Rafael Mendes Campos

2 weeks ago •

My experience with Enterprise Anniston ] was extremely disappointing. The service was poor, and I was charged an extra $100 for a minor scratch on the side mirror that was already present when we rented the car. This unexpected charge left a sour taste, especially considering I only rented the car for a day. I strongly advise against using their services.

Angela Wilson

2 months ago •

Rented a vehicle 1 way the vehicle did great for my trip to New Orleans, based on that i would have given a 5 star rating, but the staff is incompetent and lack of communication is horrible, i was accused of not returning a rental vehicle and was threatened to have the cops called on me for stealing a rental vehicle, but yet i returned the vehicle as scheduled according to my rental agreement, which could have been verified by a simple followup call to the location deemed for drop off in the rental agreement, but instead i was being called, texted and apparently emailed to get an answer, but i could not respond because i was in the middle of the ocean on vacation, but the Meteria Enterprise office was a phone call away, common senes to me would be to contact the drop off location to verify if the vehicle in question had been returned instead of harassing the customer, of course when i was on land I returned the calls after 3 days of harassing texts and calls, it took 3 days to locate a vehicle that was not stolen but yet at it’s assigned location. My question to Enterprise “DO YOU NOT TRACK YOUR VEHICLES” how do you not know where your vehicles are located. Before i as a business would ever harass a customer i would have already verified that they have not returned said vehicle, my 1st call/contact would be the scheduled drop off location and 2nd the customer. Enterprise Please revisit training needs for your staff on quality key communication skills as well as how to handle one way rentals