Enterprise Rent-A-Car
What people are saying
Great customer service and great vehicles. I rent a lot and usually stay away from the airport rentals but this experience with Ms. Akelah Key was professional, quick and easy. She wasted no time getting me in a car and she even suggested a vehicle that was comfortable for my height, 6'5". By far the best all around customer service experience from this location. Thanks Ms. Key for the 5 star service!
Had a reservation to pick up a vehicle. Arrived at my appointment time of 8:30 was told by the security guard the rep was already gone. No a good way to run a business considering my mother drove over a hour to pick up her rental.
Always had superb customer service and cars every time I rented with them. Since leaving Albany I have yet to find a location that is better.
I really appreciate the service from all the people working there. Each time, I received a good and usefull service from the people working there. Special Thanks to Akelin "Key" who always stay calm down even if she was under stress because of difficults situations ...
Charged me for a full tank of gas even though car was not full of gas when I picked it up! Was told return time was 4pm then was contacted by a rude employee to let me know she need the car back by 10am that morning and I explained to her I had been working all night and wasn’t at all prepared to return the car that early! She had no sympathy and was rude and did not care at all! Car I got stunk and was not as big as what I drove so it did not work for my family! Biggest issue was the lack of customer service I received!
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Opening Hours
- Monday: 1:00 – 9:00 PM
- Tuesday: 1:00 – 9:00 PM
- Wednesday: 1:00 – 9:00 PM
- Thursday: 1:00 – 9:00 PM
- Friday: 1:00 – 9:00 PM
- Saturday: 1:00 – 5:00 PM
- Sunday: 1:00 – 9:00 PM
