El Pollo Loco

Leah Mendiola

a week ago •

The place are super dirty, especially the kitchen. I really love chicken and this what i got. I'm super fan of el pollo loco, but this branch disappoint me and to make it clear this is not breast it's totally bone breast and that girl in counter are giving attitude even you act nice to her.

Victoria Martinez

2 months ago •

Chicken Tortilla soup was absolutely horrendous. Basically chicken scraps and frozen veggies in water. Worst fast food experience I’ve ever had. Employees were rude and unprofessional.

Carlos Lopez

2 months ago •

Beware of this place watch the food you get because it's been twice that I gotten food that's under cook(raw). And also gotten mixed what appears to be chicken in my Mac n cheese.

deandra alquezada

9 months ago •

This has been by far the worst experience..This pollo loco has the worst customer service at the drive-through the girl that took my order was so rude she acts like she is the owner and is giving you a free plate of food. But hell no, I paid for my food and this is unacceptable. Every time I go there she gives really bad service. And the food they gave me was horrible.. I ordered a Chicken Quesadilla and they gave me a quesadilla with a bone and all skin like really…. ??? This was for my 2 year old son… I will not even give that to my dog.. The pollo bowl had no chicken as well it was all beans and rice… This is ridiculous.. I will never go to this location ever…

Roberta Cervante

10 months ago •

I rate the Pacoima location 2 stars. The location isn't the best. The drive thru always seem to be crowded, unorganized and lengthy in time. Overall El Pollo Loco has good options but the food here is truly hit or miss. Most times its a miss. Several occasions my guac is brown and taste old. Then one lucky days, you can get a nice color, flavorful order of guac. As for the chicken; there are days its dry. Other days it is nice and juicy. One awkward thing I won't forget; before I turned to pick up my food at the drive thru window, the rep had my food hanging outside. All I seen was the arm and my bag dangling. It made me laugh but that was inappropriate. The pictures shown was a good day for the guac. I also had the pollo bowl.