CVS

Justin-Michael Emmanuel

2 months ago •

Find another pharmacy. CVS ran medication on my old insurance 3 months after I got my new insurance. I spoke with the clerk multiple times to make sure the information was correct, and they still ran it wrong. They were not very helpful. Basically had no idea what the problem was and ended up blaming their "system" per usual. On top of this the clerks were extremely rude. This company has gotten too big and do not operate efficiently. They are failing to fulfill their duties as a pharmacy and this has lead to really poor health outcomes for people. I understand companies need to make a profit to stay in business, but if it's at the cost of your customer base and actively detrimental to the well being of the American people, you should not be in business. I hope your monopoly gets regulated to oblivion. 0 stars, if you are lucky enough to be able to avoid using them, you should.

C.J. Bateman

4 weeks ago •

Called ahead to see if I could get a prescription filled for Estriol for my dog. Waded through the phone system and got someone who confirmed (with spelling) they had Estriol and not Estridol. I made sure of this distinction with the pharmacy and drove there to find out they didn't have it. When I told them I called to confirm they did, the pharmacist came over and got defensive. "Well, if you had brought in the prescription, it wouldn't have been a problem" THATS WHY IM HERE YOU DOLT. Bad service except Kenny. He was cool. Teach your techs better please. I'll be going through Chewy from now on. Thank CVS, not coming here anymore.

Keri

2 weeks ago •

I’m not one to leave bad reviews but this pharmacy is awful! I literally am lost for words!

Roberto Peguero

a year ago •

If I could give it a 0, I would. It has become worse within the last year. I have been left for over 15 minutes waiting and then they come back like I wasn’t waiting for long. Not even an apology. I got an apology once because they forgot I was waiting (literally). You have to go just so they can expedite the prescription for you to get it in an hour or so. Staff is never happy. Today, I went and they were on their phone like there was no one at the window. Always “short staffed”. Definitely moving all my medications elsewhere after today.

Pete Louzan

10 months ago •

The pharmacy on Southern Artery Quincy is a complete dumpster fire. I will preface this with the fact that this could corporate understaffed them, however as a healthcare, professional, I feel acting professionally and taking care of your customers is paramount, regardless of staffing or corporate issues. I now have two stories now about poor experiences at this particular CVS. 1. My son, who has a disability, had his meds refilled here and they is overcharged him by not billing his secondary insurance. When I called, they said well it just didn’t go through so this is what you have to pay. My wife, a nurse psychotherapist, and myself a psychotherapist both went in on multiple occasions and were treated extremely rudely and unprofessionally. I spoke to the pharmacy, manager who said it wasn’t their job to make sure insurance was billed correctly. We then moved my son’s meds and ours elsewhere. 2. The second story my sister-in-law‘s dog has diabetes went there thinking it was only going to be under $50 a month as stated by her vet. Southern Artery CVS told her it was $170 for insulin and needles. She is undergoing cancer treatment and this is a lot for her and she considered putting her dog down due to this misinformation. The vet assured her that it should not be any more than $50. She suggested we go to Walmart. I went to Walmart in Quincy they were fantastically professional and extremely helpful and rather than $170 we paid $37.46, almost 5 times less than what CVS Southern Artery would have charged us. I’m not a fan of Walmart, but I will say that the pharmacy folks in Quincy are amazing. CVS on Southern Artery is a NO GO zone get your meds elsewhere CVS in braintree is terrific which makes me think this is a Southern Artery CVS issue not a CVS as a whole issue The sad thing to me is for years we went to the CVS on Southern a Artery all the staff knew us we knew them. They were extremely friendly, helpful and professional. At this point they seem to not care whatsoever about their patients which we all are they only want to get stuff out the door. They do not care if they overcharge people who are unable to figure out that they are being overcharged in the downstream effects for underprivileged, elderly or disabled, people could be catastrophic. To the manager of the pharmacy at Southern artery shame on you as a therapist my first order of business is to take care of my patients. The people that privilege you by using you as their pharmacy, are your patients, you should be taking care of them not taking advantage of them.