CVS

GBSR0618

in the last week •

The pharmacy recording says the store is closed why wife was waiting for a new prescription that was sent to this store today from her oncologist and no one would pick up the phone. She went to the store and they were open. She will transfer all prescriptions to Walgreens now.

Tripp Salisbury

3 months ago •

Moved into the area in 2016 and started using this CVS. I must say that management/ownership of this store needs a MAJOR lesson in simple customer relations and courtesy. Shelves are regularly understocked with many items NEVER available. Tried calling several times on several occasions, sometimes at their request for medical information, and I can't speak to anyone and have to leave a message. That is TOTALLY UNACCEPTABLE. There is enough apathy and callous indifference in the world today and I DO NOT need it from my pharmacist on whom I rely for needed prescriptions. This store is the epitome of profits over service and is THE WORST customer experience I have ever seen. Sadly, there are many really good people working in the pharmacy, and they are unfortunately being "marked by the company they keep". Caveat Emptor.

Bill Coy

7 months ago •

Choose this pharmacy when we moved down here a couple of years ago. It was convenient to home, etc. Have had nothing but trouble and delays and excuses as to why my prescription is not ready. I think in the 2 plus years if getting prescriptions filled, one maybe 2 have been ready when I went to pick it up. After getting one or 2 text messages saying they were ready. All the staff has is excuse after excuse as to why it’s not ready! Will start to look for a new pharmacy!

Mary Reilly

4 months ago •

Tried to call in to pick something up at drive-through. No luck. That was too bad since I'm currently on crutches. Self-pay kiosks seemed the fastest, but they got hung up. This was frustrating.

Mike Meehan

11 months ago •

The only reason for three stars is because the store usually has everything I need. Now and again, something might be out of stock but that is to be expected. My rating is dragged down because of the pharmacy. It’s ridiculous getting in touch with CVS. Very frustrating. Why does it need to be so difficult getting a human being on the phone? More often than not having to call multiple times. I don’t know whether their phone system hangs up after a particular amount of time in queue so their “numbers” don’t look bad or the staff get sick of hearing the announcement of how many calls are in the queue and hang them all up. I have made four phone calls within the last hour. The first phone call I was on hold for 26 minutes and it hung up. Two more calls were subsequently in queue for a while then hung up. The last call I was only in queue for four or five minutes at which point it sounded like someone picked up then hung up. I called back a fifth time and now it says they are closed for lunch. I guess I matter, huh? Very frustrating. I guess they think I have nothing better to do with my time. Walgreens???