CVS
What people are saying
I called ahead to confirm the co-pay for my diabetic prescriptions and was assured by an employee that all three medications would have a $0 co-pay. However, when I went to pick them up the next day, I was charged a co-pay of $30.75. When I called the store to address this discrepancy, the staff were uncooperative and rudely hung up on me, claiming the previous person didn't know everything. Due to their appalling customer service, I am transferring my prescriptions to a different pharmacy. I strongly advise against using their services.
I parked my car in there for less than an hour and they had it towed. There weren't any signs at the time in that spot. I complained to the manager a woman and she said she wasn't a manager and pointed to a man. The man said that she was indeed the manager. She also said she saw my car there all the time and it was the very first time I have ever parked there.
Everyone at this CVS is nice to interact with if I have any questions or need help finding something. The store is clean and (barring the occasional tricky item) it's easy to find what I'm after.
In my experience, it appears the pharmacy is often understaffed and unable to adequately handle processing my prescriptions in a timely manner. Most of the time when I go there it appears there is only one person working and there are sometimes a line of people waiting to be served. Just today I was told by the pharmacist that he would not be able to fill a critical pain medication in the 3 hours left before closing because among other things "he had to run the register too". I would like to hear why store management finds this level of service acceptable.
We scheduled a visit to receive our flu shots there, and it was an easy, fast process. A single pharmacist was running the pharmacy on her own, and she deserves a medal for everything she was managing single-handedly.
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