Courtyard Boston Logan Airport
What people are saying
I booked this hotel for our stay in Boston for a weekend. I requested an early check-in but was not sure if it was granted or not. After a 13-hours drive to Boston, we stopped at this hotel to see if by any chance we would be able to check in early. I was extremely happy that my early check-in request was granted, and we were able to check in as we were exhausted from that very long drive. The clerk at the desk was very professional and pleasant. She was not overly friendly, but she did seem authentic in making sure that we were taken care of appropriately. The hotel is in an ideal location. Looking at it from the outside, it doesn’t look like much of anything meaning that it just looked like a standard hotel. On the inside, however, it had a little bit more breadth and depth to it. Brinkley‘s restaurant is located on the bottom floor which was very convenient for us as we were hungry. The portions are good and the food is decent so that was a plus. The hotel is clean and welcoming. Our room was nicely spaced, smelled clean, and looked clean. One disappointment and inconvenience is that there is no microwave in the room. Additionally, this hotel does not offer room service although there is a restaurant on the bottom floor. The only way to get food in your room is if you go downstairs, place a to-go order, and bring the food back up to your room. As tired and exhausted as we were after a 13-hours drive, it really would have been beneficial to be able to order room service instead of mustering up some energy to go downstairs and place a to-go order. Our room had a king sized bed and a sleeper sofa. Both were comfortable and allowed us to have an enjoyable sleep. Whenever I return to Boston, I would stay at this hotel again . It is at a convenient location and close to the airport should you need it. I am giving this hotel a four star rating because there is no microwave in the room and no possibility to order room service. Otherwise, everything went well.
The shuttle took 45 minutes to arrive after being told it comes every 10-20 minutes. The time was 11pm and I was outside at 10:15pm. Driver was friendly, front desk staff were friendly and efficient. Front desk said that breakfast was included and pointed to me where to eat it from 6-11am. Room smelt fine, which is a good thing. However, there was hair all over the place. On the nightstand, on the counter, in the tub floor. The sink was also broken, the stopper did not come up. I was too tired to complain and change rooms so decided to sleep fully clothed on top of sheets with a hat on. Breakfast was not included in my fare. The food was extra greasy and the cutlery and china ware were all spotty and dirty. I mentioned to front desk that the sink did not drain but that I had to shower and depart for my flight and therefore did not wish to wait on a maintenance person. They sent one anyway, who came back 3 times although I asked for my privacy as I got ready. Airport hotels are exceptionally gross in my recent experience due to the high level of turn over and the fact that they'll get business whether I write this review or not. This only shows the lack of honor that these corporate companies have as long as they're making money.
Room was big, spacious, sheets were crisp and clean. Only stayed one night - love having the 24 hour free shuttle service available as well.
4 start ONLY just because no pool is under construction, & when I book hotels, pool is a huge plus because of my children! & I love them to enjoy a nice swim while we out of stated. BUT Angela at the front Desk, my respect to your professional and amazing costumer service. We got a confusion on our reservation a bit frustrating after a long trip and she made every so much better! Love this hotel, very clean quiet and peaceful! Rooms super clean especially the bathroom, I love a clean bathroom…. the only thing the pool was not other for my kids to enjoy but other than that, great hotel!
Booked a room because my flight was cancelled and rebooked to the next morning. When I checked out I got two separate charges of about $250 each. When I asked about the second charge I was told they could not find a record of it. That was in April. I called Marriott Customer service and opened a case. Turns out I somehow booked 2 reservations for the same night like one right after another. Why wouldnt they tell me that at checkin? So I was a cancellation fee because I only checked into one of the reservations for the same night. Fine, whatever, but I’ve been asking for a folio / receipt since April to submit it to my expense report for work and for some reason they cannot provide it to me even though they were able to see that it was a charge for a cancellation. Because I was not about to provide a receipt for the charge, my company credit card was suspended and I got in trouble at work. I’ve called and emailed probably a dozen times and they still haven’t sent it.
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