Comfort Suites Miami Airport North
What people are saying
We initially stayed here because it offers transportation from the airport to the hotel, and also to the cruise ports. There are a limited number of vans going to the airport and they only come every hour. We had to wait over 45 minutes in the heat, but eventually they got us to the hotel, but dropped us off at the one across the street. The rooms were very nice and clean and the pool was great for my kiddos. The breakfast was pretty good and they had little mini waffles that the kids loved. there was a lot of noise from planes taking on and off as you are right across from the airport, but they were kind of fun to watch. The shuttle buses to the cruise port were filled by the time we checked in and we had to take the one at noon, but it ended up working out fine and they gave us a late check out.
Only booked this due to the offer to shuttle from airport and port for cruise. We waited outside for an hour before a shuttle picked us up with a large note saying “tips appreciated”! Then we got into our room which was an overpriced suite and not at all nice. Pop vending machines didn’t work so we had to buy pop at the counter for $3.50 although vending is $2. Breakfast was a battle ground as they don’t monitor it at all and there were people taking cuts and kids using the waffle machine to make 50 waffles. By the time we got to ours the batter was gone! Then they offer free shuttle to port from morning until night, no mention of having to reserve a time. We got out early, before noon and asked for a shuttle and low and behold they had none..oh but wait, the guy behind the counter just so happened to have a relative who owns a taxi and can pick us up..shocker!! So after a long trip to port and $57 cab fare we arrived at our port. Very shady hotel with shady workers who I believe make s—t up as they go when they know you are not from Miami!! Glad to be back in my home town and will never stay at any Comfort Inn in Miami.
Very rude staff. $2 mandatory, hidden safe fee charged after stay. Right next to MIA and free 30 minute shuttle. Also have a free shuttle to the port, please sign up for a time slot when you get your room key- first come, first serve and they can run out of seats. Our room and bathroom were dirty and the carpet ripped. Continental breakfast was a joke.
Please DO NOT book this hotel, especially if you are wanting to use their shuttles. As I’m writing this review, I’m sitting at the airport and we’ve waited TWO HOURS for the shuttle, only for it to pass us TWICE because they have “a full van”. My family and I have called the front desk numerous times and they gave us a different story each call on what the estimated time the shuttle will take to get to the airport. The shuttle drivers were extremely rude. The room itself was mediocre. There were multiple things broken in the room, and we were unable to close the curtains so the runway lights were blaring into the room causing us to not sleep well. In our friends’ room, all the lights were broken. The room was clean but not fit for people to stay in. The only good part of this hotel was Brian. Brian is an awesome person and finally got the shuttle to come to us after an extremely long ordeal. He should definitely get a raise. Please book the hotel a couple streets over and save you some time, especially if you want to use the shuttles.
I am in disbelief as I write this review. We’re a party of 23 staying for a night. After a long flight and day we were told by the front desk that they don’t have towels. Towels guys!! The front desk agent mentioned that they’ve run out of towels all summer and we should get a towel in the morning once housekeeping arrives.
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