Chipotle Mexican Grill

Bill X

a month ago •

Chipotle has taken a lot of heat recently for what people describe as small portions and poor attitude or service by staff. I think a lot of this may be related to lashing out at the large increase in dining out costs, or perhaps people looking to increase their views on social media. There is no question that just getting a bite to eat at a fast-food outlet involves "luxury" pricing for commodity items. Nonetheless my experience at Chipotle was excellent. The staff was pleasant and efficient. The Chips & Guacamole were fresh, and the bowl had enough food for two people. I did not harass the staff for "extra" this and that but still received the normal portions I was accustomed to. Seating at the outlet is rather spartan with hard bench seating but you can always get your food to go or eat outside on the patio.

Samantha Graczyk

2 months ago •

While I wouldn’t dare brave Chipotle on a busy weekend afternoon, for a Monday the food and service wasn’t half bad. My chicken rice bowl was fresh, everything was portioned appropriately, and my $12 bowl was almost enough for two meals. At the end of the day, it’s a mall restaurant—things could be cleaner, the workers could be better and yes, Chipotle is overly hyped. Enough said.

Jess Waldmann

a month ago •

Arrived at 8 pm when the restaurant is supposed to close at 10 pm. Workers said the dining room closed around 6-7 pm, and they weren't even sure when the restaurant itself was closing. The workers blasted loud music throughout the store which seemed like an effort for us to leave. No ice and everything was a mess. The employees barely gave us attention when ordering, and I had to yell my order over the loud music while they talked amongst themselves. There was also a group of people eating at the table when the dining room was supposedly closed that were audibly laughing and pointing at my friend and I for no apparent reason.

Val U

a month ago •

Worker serving food giving the smallest of portions, asked for some more chicken as the portion she first gave looked like it was for a toddler…, kept giving me opposite of what I asked for I said brown rice she went for white rice. Asked for a side of guac .. portion was laughable. Once I got to the register server kept shouting “double chicken double chicken” how is it Double when the first Portion was about 4 pieces of chicken..? saving grace was Jacquelin at the register who insisted on filling the guac correctly, and super friendly. Thank you to her but other worker had poor customer service skills and did not Leave anything to be desired as far as future visit.

Wade Anderson

a month ago •

Was running late and felt like mexican for supper. Haven't been to the Danbury Fair Mall for a while and wanted to check out the remodeling. Service was quick and the food was good, however, the dining room was in bad shape: tables needed wiping and trash removed (some people are pigs). I'm guessing they were just short staff for the evening rush.