Canvas Credit Union Writer Square Branch

Craig Alston

a month ago •

This company is a disgrace. No phone call or email to say I had missed a payment because their crappy online system would not allow me to complete automatic payments on their website. I had built perfect credit and never missed a payment, until one time with them and they gave me no courtesy call or email to say I had missed and they would have to report me to the credit companies. Now, while in the process of buying a home, my credit score had been dinged. We’re in the 21st century and they don’t have modern systems to help customers. My first and last time dealing with this embarrassment of a company

jamesha wells

11 months ago •

Make sure you watch your statements if you have ACH payments set up. I was charged late fees because they processed the money late. My bank statements say that the payment was taken out of my account on time, but they didn't process it on their end until the day after it was due. Why am I being charged late fees when it's Canvas's responsibility to process it on time? There is no reason why it should take 11 extra days to post to my account. The whole point of setting up ACH is so that my bills will be taken care of in a timely manner. I've had an account since 2020 and have been working on establishing a better payment history. I'm not going to pay more than is required if they can't even get the minimum payment processed on time, which is sad because I wanted to pay off my balance in larger sums.

Joe Eurioste

a year ago •

This is by far the worst baking establishment I have ever used. I had a car loan with this Bank and a checking account. I moved out of state and I lost my debit card. In the meantime my account went into negative. I try to get it out of negative by working with the bank they would not work with me. They sent my very small balance into collections about 3 days after this all went down. I fell behind on my car loan and explain to canvas credit Union employees that I could not make a payment until my next payment. I got phone calls and text messages every single day. And even after paying off my car loan the employee asked me why it was late as I was making the final payment this is the most unprofessional Bank I've ever had to work with and the employees when they call always sound so desperate like they're going to get beat up if they don't get money from me

Nodles 91

a year ago •

Infuriating. I have a car loan with them. I wasn't made aware until the deal was complete that the only way I can set up auto payments is to open a checking account with them. They don't even have locations in my state. I have no online account to view my information. I just have to blindly make payments on their website using my debit card and the account number for the loan. And the payments don't even go through! I have screen shots of payment confirmations I have taken, and yet now I am late because the payment never processed. My account balance was sufficient for the car payment, and there was no explanation given as to why I would receive a confirmation but the funds wouldn't actually be processed.

Bald Thanos

8 months ago •

Lost all my trust with them, made payment to account and the lostmitigationdepartment still labeled my account as past due. Wont be recommending Credit Unions to anyone anymore.