Buffalo Wild Wings

Douglas Solano

a week ago •

As all restaurant chains BWW experiences can vary by location, This one in particular is very well managed in my opinion, absolutely no complaints, the wings and the service were great.

Elzie Hudspeth

5 months ago •

Dear B-Dubs, So here's the start of my rant. I am a regular. I come in EVERY Thur-Fri. The service on Thur is superior to the service on Fri. I do understand that in certain situations when restaurants get busy the attention can be shallow, unintentionally... still yet it makes sense. Their slammed. If you view the pictures attached that wasnt the case. I have experienced horrible service more then once. I continue to attend because bdubs has a million TV's and the drafts are always consistent. If I am being honest I personally don't care for the food. The smell in the air is grease. The food when it gets placed in front of you no matter if its a salad, a wrap, wings, or what have you. Everything taste the same. I am a Chef. I have many years of kitchen experience so my opinions and thoughts may be a bit more aggressive. I am a nice guy. Great tipper. Always 25-30% regardless of service. My issue is at what point does SOMEONE get held accountable for such poor service consistently?. I am not sure who runs, owns, or operates the Marion,IL Location, but he, she, them, they needs to be aware of what is going on. My meal is always the same. The All-American. Open faced. No buns. Patties with cheese. Pickles. Tomato. Add sauteed onions. And tots. Simple. My burger was hard enough to break glass. Tots cold. The condiments where underneath the brick they called meat. Smh. I did grab the kitchen manager to make him aware, but this happens so often I dnt feel like thats enough. Whoever is the franchisee owner of this establishment needs to understand what is happening at this location. It is less then poor service from the kitchen staff. Not individually. I know names personally but will keep them out respectfully. There is GOOD, but there is dirt in the water. This sort of behavior is what runs off the regulars, because it continues to happen on a REGULAR BASIS. Someone has to be and needs to be held accountable and for this particular reason some sort of investigation should be performed. More internal training, customer service SOP'S. Idk. Something aside from NOTHING needs to be adjusted. I will be back this Thur-Fri as I am a creature of habit, but my relationship with the kitchen I believe after this experience with be complete. To whomever is tasked to read these reviews, this isn't disrespect, this is informative text. See you all next week!. 🙂 Hopefully, better service?! 🙏 🤷 Blessings, The Guest

Sarah

5 months ago •

My friend and I enjoyed a delicious meal with great service here at Bdubs! They were busy but not overcrowded. There was music playing and sports on the tvs but not too noisy. We ate around 6:30pm. The strawberry margaritas were on point!

Gerald Gordon

a month ago •

They were only seating a percentage of the restaurant so I assume they were short staffed. My food was evidently prepared “to order” because those were the best salt and vinegar wings I’ve ever had. And I go to BWW about 3-4 times a month. The highlight, though, was our bartender. Because of limited seating, lots of folks were opting to sit at the bar. Which was being covered by one person. I’m not sure most people realize that a bartender is still kind-of servicing half of the rest of the dining area as far as drinks being ordered, PLUS doing full food/bev for the very crowded bar. She was handling her bar in a way that would have made Doug Coughlin proud. (Cocktail ref). Nobody felt rushed and she kept a great attitude. Edit: My receipt says her name is Julia. Overall great experience at this location. Kudos to management and the people that do the work.

Tim Buehler

4 months ago •

It's quite challenging to visually identify cold food. However, let this image show it to you. I ordered my dish without onions, but unfortunately, they brought it back with the onions scraped off... except for one or two that were left on the plate. This time, it wasn't a pleasant experience.