Brookstone

Nwamaka Ngoddy

a week ago •

I asked the associate on terminal B to help me select a power bank and after checking me out we opened the power bank and realized it did not charge iPhones and they would not do an exchange for one I could actually use although i hadn’t left the store or used the device. Employees should be better versed in what they are selling customers.

M Dailey

2 months ago •

On our way back from Grand Cayman we stopped in to buy some noise-cancelling headphones. We were helped my Ms. Troytoria Wade, who gave us excellent service, valuable information, and was a sheer delight to do business with! She was the most polite airport employee I’ve ever encountered. Her talents are being wasted in the store - she needs to be out training other salespeople that work for Brookstone!

John Lehmberg

a month ago •

Purchased a set of expensive headphones with Brookstone on a trip. Tried to return them because they worked terribly, and was told "no returns." Last time we'll do business.

Brian Whitley

4 months ago •

I purchased some headphones and they never worked. I could never get them to charge. Brought them back to the store, and they tell me all sales are final. And if I wanted a refund, I would have to follow some online process. When trying to follow the online process, it is clear that they don’t trust you. I will never buy from this store or any of the subsidiaries again he wouldn’t even look at our test, the headphones to validate my claim. This is a lot of work to do all because I trusted a company and purchased something that should’ve worked and didn’t.

SoundBite

3 years ago •

Recently purchased Sony headphones. They were a cheap buy for 21.99 but the clerk also agreed to give me a 10% airport employee discount. I remember the total being something like $23 after taxes. I lost the receipt but still have the box. Why did 27.21 end up on my bill? That's just wrong on so many levels. It's not about the money, it's a matter of trust. I would not trust a vendor who gives me one price and bills me another on my card.