Bank of America (with Drive-thru ATM)

maria martyani

7 months ago •

Really dissapointed the cashier help people behind me instead me the one who’s already wait this is unacceptable and no one in here happy to help when I am asking solution they say no solution 2 other person just chatting in their office so different from branch in near southgleen or in Arapahoe crossing everyone there very helpful Also if people say because Bank of America is big bank it’s not true wellsfargo also big bank but they never treat their customer like this . It has order to serve 1st come 1st serve No apologies no explaination because you can do you just do it as you like

Алег Вель

7 months ago •

Dec 23, 2023 1:25 pm. DTC BoA Branch. I stopped by this branch to open an account and went inside. As far as the eye can see, no one is visible. I went to the very end of the branch premises and saw an employee. Until I asked him if he was free, he did not notice me. I told him that I wanted to open an account and I had a payroll check in my hands, which I wanted to deposit into my account. He answered: there is still half an hour left before the branch closes - so come in Tuesday! Imagine - a client came to the bank to open an account, and the bank employee said to him, figuratively: “Get out of here! We already have enough clients! I’m already paid a salary and it won’t increase by your reason“. I said him that if so I go to Chase - was no any reaction from his side. As for me, it doesn’t matter how long it is before the establishment closes - if a client comes in, then he need to be served. Especially if there is still half an hour before closing. It would be good if the management and shareholders of the bank learned about this attitude of employees (I hope only a few) towards their responsibilities, to the interests and image of the bank.

Kyle Adler

a week ago •

Worst customer service. They care more about an algorithm than actually customer service

Sakthivel Subramanian

a year ago •

I am using BOA for more than 10 years and I am Preferred BOA customer and never had bad experience like this branch. It is not first time, 6 months back had bad experience then stopped going here. Today while passing that side thought of check again thinking people might have changed, I think people got changed but their behavior didnt. They are not ready to listen why you came there, if no appointment they are trying to put you outside the building as soon as possible and their response are very rude.

Ronny Palma

3 months ago •

Like owner of my bussines I felt very uncomfortable with te servirces