American Airlines Federal Credit Union

Tasha

2 years ago •

Let me start off by saying I really love this credit union. They go above and beyond to help you get loans when you them and make sure you can pay them back without high interests rate. Recently I was "spoofed". I got an call from the exact same number of the AAFCU and was asked to verify my information. When they asked for my username I got suspicious and hung up. Called back to speak with someone to see if they called me to verify a fraudulent purchase and they did not. I asked them to turn my card off and they said they were unable to. I asked if there was anything they can do to help since someone has some of my information and I don't want them to get into my account and they said there was nothing they can do. I had to report my card lost or stolen in order for them to cancel my card and they wouldn't send me another one. When I need hp they helped but when I need protection they couldn't. It was a huge eye opener for me.

Aster Ryle

10 months ago •

The best credit union.. I've been a member at aafcu for a while now the service is excellent and friendly staff thank you......

MJ D

4 years ago •

No exaggeration, you can't get a better credit union than American Airlines Credit Union! I cannot believe how honest and professional they always are! They are the only bank who actually refunds your ATM charges, each month, from using foreign ATM's. I'm always shocked when I see the refund go back into my checking account. They also have phenominal interest rates, especially on auto loans and refinanced auto loans! I'm just amazed at how fantastic it is to bank with them. Their website and loan process are super easy, and user friendly. They have all the amenities they big bank's offer, like Bill Pay, and Direct Deposit, etc. The customer service is beyond personal and friendly! They always go above and beyond to make you feel like a valued customer. I wouldn't bank anywhere else ever again! Thank you for the great service, and for being the most honest financial institution in history! AACU does business like they used to do in the 1980's when customer service excellence and fair business practices mattered! They are, hands down, the best credit union, in the country!

Mika Tang

3 years ago •

AAFCU is the best financial institution. This branch is so easy to access when at work. Moreen and the entire staff go above and beyond to help with all products. Low rates and easy to contact.

Edgar Del Campo

6 months ago •

Just joined. Found everyone very friendly and helpful.