Roche Bros. Downtown Crossing Tweet

4.3 - 5 votes

Near: Boston BKBAY Railway
Hours: 7:00 AM – 9:00 PM

8 Summer St, Boston, MA 02110, USA

Ratings

• Google
  
  4.3

Reviews for Roche Bros. Downtown Crossing

April Williams

3 months ago

This grocery store is located right in downtown Boston. Great place while traveling to buy some snacks for your adventures. The fresh produce is amazing. If you are wanting something sweet the bakery has some great offerings. I had a key lime tart that was very good. If you get the cupcakes let them thaw out before eating. They are refrigerated which means the cake is a bit dry and icing hard. Once at room temp for a while they were much better! Checkout is fast because they have so many registers. Unless you have your own bag you will have to pay for one.

Frank Murphy

6 months ago

Simply incredible architecture and decoration on the facade that I'm sure 99% of people passing miss. I was waiting for " The Boss" outside Macy's and had time to actually look around and notice this wonderful building. Never got to go in unfortunately. Lol.

Kelly Ann Corson

9 months ago

This is a great place. The cupcakes are just a little over baked but overall the food they make is really great. Takes a bit to move around the store but overall once you get through the crowd things are easy to navigate. Best shopping experience I have had so far

sheepdog

4 months ago

I realize some of this relates to the labor pool in Boston, but there really isn't any excuse for not properly training people. Got a plate of hot food with the intention of eating in. Cashier weighed the food, scanned my drink, and I tapped my card to pay. After hitting tap to pay I placed my hand on the food container so cashier wouldn't bag it as she had already put a rubber band on it. Cashier pulled the container away from me and very nastily said "you have to pay for it first!." I had already paid, the transaction was just still processing apparently and she knew that. She could have used a different approach but she was just NASTY like I was trying to steal it. No need for the nastiness. I told her I no longer wanted it and to reverse the charges. She, NASTILY, told me I needed to go downstairs to do that. So I did. Got downstairs and there was long line with a security guard near by. Asked her where to go for returns. She tells me to stand in the long line. Asked her again if there is a special register for returns (there was one with a red light that looked like customer service) and she told me to wait in the long line again. Waited in line, got to a register and the cashier told me I needed to go to the register with the red light - where there was another line! At this point I told the guard that I was sent to this register after I had asked her TWICE which line to stand in. Guard said nothing---just glared at me. One of the people in that new line was an employee who kindly let me go ahead, so I'm grateful to him and the woman behind the return register as she was apologetic. Otherwise, this place needs to seriously address customer service with staff AND security guards. I'm sure the store has many awesome employees and this isn't directed at them but clearly there are issues! Won't be going back.

Anita Maguire

11 months ago

Very clean store. Nice selection of merchandise. Outdoor seating available.

Roche Bros. Downtown Crossing